Recent content by Lindsay D

Sorry you encountered those quad bikes Paul, it's frustrating when that happens. But I'm really pleased you got that photo, it's lovely. It's fur looks gorgeous. Unfortunately I haven't had any opportunities to go looking for hares as my workload has got the best of me over the last few months...

That's true, some of the builders I spoke to recently said that they were sorting out roof damage straightaway because insurers generally settle within a week. One lingering disappointment is the fact that I never had an acknowledgement of the complaint I made in writing on second of April -...

Well, it seems like the ultimatum I gave the surveying company/insurance company in my last (firmly worded) e-mail has worked. I've had two very pleasant and helpful phone calls today from both the surveyors and the insurer, and it appears that everything has now been sorted out. For...

Congratulations Alastair!

Yes, it's actually Tuesday that I've marked in my diary. That's the point at which I'll be phoning my insurance company and giving them a final opportunity to sort things out immediately. Weighing up whether I've been waiting too long or not, I would imagine they had thousands of claims...

It may come to that Carl! I have just spoken to my insurance company to ask whether there is anything else I have to do and to point out the fact I'm still waiting for a report. I said that if I haven't heard back from the surveying company by next week then I will not be prepared to deal with...

Right - if I haven't had a satisfactory answer by next week I'm going to take further action. I'm a bit surprised that I had no acknowledgement of the complaint letter I submitted by e-mail on the 2nd. If I hear nothing from the surveying company by Monday with respect to the quotes I have sent...

Fantastic - thank you! I'll let you know what happens. I'm going to give them a few days to wake up and agree a realistic settlement, because I don't want to sound unreasonable, but if I get nowhere I will go straight to the top with this, exactly as you suggest. Quite frankly it doesn't seem...

Thank you Cobra - that sounds like a very good idea. My insurance company is RSA and the surveying and building firm they use to handle, quote, and settle building claims is BVS.

Indeed - I had that very conversation direct with the insurer today Ruth - it was frustrating. They know about the problems I had with the surveying firm and I was again told to deal with them directly, however I insisted the complaint was also lodged on my main file at the insurers end. I have...

Thanks Carl - I will put that in the letter I will be drafting this afternoon. The insurance company passes building claims to a surveying and building company who acts for them, I am apparently now obliged to deal with them over this rather than the insurance company itself. I can use one of...

After chasing my insurance company today to find out what's supposed to be happening about my roof claim, they said it was nothing to do with them now and was in the hands of the surveying firm they had sent out a week ago (the ones I ended up making a formal complaint about). I have now spoken...

Yes, for a manageable bill I would do what I could to help a neighbour (even though I'm not obliged to) but I was told within the first minute of seeing the storm damage that I'd be held liable for a huge excess and/or a bill involving specialist paint. His truck is in fantastic condition and I...

Unfortunately the damage is to the main pitch roof - classic storm damage which has taken off one corner. The gable end needs to come off and be redone. The damage to the porch is actually the annoying bit as the house sits in a dip and the top of the porch is visible from the garden, road, and...

Yes, some of the builders I spoke to said that insurance companies often send office bods out to look at jobs. That to me is very counter-productive - it's going to lead to ineffective and inaccurate assessment of damage and the likelihood of customer complaints taking up company time. If they...