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I know they're cheap, and I only have myself to blame for using them but I still expect a decent level of service from any company. So when the batteries I ordered still hadn't turned up this morning, despite being ordered on the same day as the Sigma 10-20mm and battery grip (which came from Hong Kong, as opposed to within the UK) I left them a message on their support ticket system.* It went like this:
I realise that I'm still getting the goods, just thought you all might like to know about the delivery times, since they do say 1-3 days on the site and I don't want anyone getting caught out if you were to order in a hurry.
*Anyone else noticed how poor companies always have a ticket system instead of a real email address (or form)? It's almost a guaranteed way to tell when a company's service is going to be crap.
Your post - 25/05/2006 - 11:40
Hello.
I have logged in and checked the status of my order. It says 'dispatched'. It was paid for with normal delivery (£3.95 or whatever) which says up to three working days however I have not received the goods.
As a general comparison, an order I placed on the same day (17th May) with a company in Hong Kong arrived on Tuesday. I'm finding it hard to see how people in Asia can ship faster than you. Especially when they offer free shipping.
Anyway let me know what's happened to my order please.
Ta
J
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7dayshop reply - 25/05/2006 - 11:40
Please be advised that delivery takes 3-5 'working' days.
Regards
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Your post - 25/05/2006 - 12:44
That's not what your 'About Us' page says. Here is a direct quote from your website:
"NORMAL - £3.95 - DISPATCH CAN VARY BETWEEN 1-3 WORKING DAYS
Your goods are dispatched by 1st Class Royal Mail as our dispatch team come to the order"
Perhaps you should update the page.
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7dayshop reply - 25/05/2006 - 12:44
The order was dispatched for you on 20.05.06 and will be with you any day now.
Kind regards
The normal delivery time from dispatch to your door is 3-5 working days, but the delivery time can be
up to 10 working days (2 weeks) from dispatch at Royal Mails peak times. All dispatch and delivery times given are estimates, and we can give no guarantees on exact delivery times.
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Your post - 25/05/2006 - 13:01
Here's a yes/no question... Will you be changing the (currently misleading) information on your website?
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7dayshop reply - 25/05/2006 - 13:01
We do not consider the information to be misleading.
Regards
I realise that I'm still getting the goods, just thought you all might like to know about the delivery times, since they do say 1-3 days on the site and I don't want anyone getting caught out if you were to order in a hurry.
*Anyone else noticed how poor companies always have a ticket system instead of a real email address (or form)? It's almost a guaranteed way to tell when a company's service is going to be crap.