a bit of a rant with online printing

DoubleT

DoubleT

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Matt
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Hey guys,

[rant]i recently shot a wedding and ive been trying to compile the wedding album for the happy couple.
after post processing my photos and sorting out which ones i wanted to show as samples to the couple so they can pick what they wanted, i took all 140 files to Jessops to get printied ( i had a voucher for 100 free prints so took advantage of it)
the pictures came out well and i was happy with the finish, but wanted to use a diferent company for the album so i sent a couple of photos off to photobox for a sample and although these where good quality they were slightly dark, dull and undersaturated and lacked any punch.

i then decided to use Jessops online to print my final 30 for the album , expecting them to be the same standard as those that came back from the shop,

boy was i wrong!, after spending £15 (9x6) on them they came back to me extremly over sharpened, under saturated and the colors were completely wrong!
i sent them back with a note explaining what was wrong and i sent back some samples from the previous prints from jessops,
yesterday i recieved them back, untouched with a note from them saying that there is nothing wrong with the pictures and there printing process prints the files to there best ability and that they use a diferent printing process that in store.
ive asked for a full refund as these photos are completely unusable.

you would think that as this company is part of jessops they would stick to the same standard as they use in shop.

anyway ive decided to print them my self from home and the pictures are coming coming out perfect, they are excactly how i view them on my screen which is what i was after.

ok its costing more doing it myself but so much less head ache!

[/rant]
 
DoubleT said:
Hey guys,

[rant]i recently shot a wedding and ive been trying to compile the wedding album for the happy couple.
after post processing my photos and sorting out which ones i wanted to show as samples to the couple so they can pick what they wanted, i took all 140 files to Jessops to get printied ( i had a voucher for 100 free prints so took advantage of it)
the pictures came out well and i was happy with the finish, but wanted to use a diferent company for the album so i sent a couple of photos off to photobox for a sample and although these where good quality they were slightly dark, dull and undersaturated and lacked any punch.

i then decided to use Jessops online to print my final 30 for the album , expecting them to be the same standard as those that came back from the shop,

boy was i wrong!, after spending £15 (9x6) on them they came back to me extremly over sharpened, under saturated and the colors were completely wrong!
i sent them back with a note explaining what was wrong and i sent back some samples from the previous prints from jessops,
yesterday i recieved them back, untouched with a note from them saying that there is nothing wrong with the pictures and there printing process prints the files to there best ability and that they use a diferent printing process that in store.
ive asked for a full refund as these photos are completely unusable.

you would think that as this company is part of jessops they would stick to the same standard as they use in shop.

anyway ive decided to print them my self from home and the pictures are coming coming out perfect, they are excactly how i view them on my screen which is what i was after.

ok its costing more doing it myself but so much less head ache!

[/rant]
Click to expand...


What printer are you using? I think i might be interested in doing the same, have you worked out what it costs you (paper and ink wise) per 9x6 print?
 
ive got an epson R300, i know its only a relitivly cheap printer but i find the results are very good,
i use epson premium glossy paper @ £25 for 50 sheets, so with ink ( find online for cheaper) works out around £1 per print, but so much less hassle!
 
Glad to hear your getting it sorted, even if your having to do it yourself. I guess though its nice printing your work at home as more control over the quality and time scale getting it done.

A question for anyone: My local printers say that the prints are fade free for 50+ years. Is this the ink or the paper qualities or both and can it be achieved with printing at home?
 
I'm not sure which company Jessops use for online printing, but I don't think it's part of the Jessops group. ( However I could be wrong).

Yes you would have thought they would have the same standard, but if it's a separate company then they may print totally differently.

Personally I would use a professional lab such as Loxleys. or similar
 
Chappers said:
I'm not sure which company Jessops use for online printing, but I don't think it's part of the Jessops group. ( However I could be wrong).

Yes you would have thought they would have the same standard, but if it's a separate company then they may print totally differently.

Personally I would use a professional lab such as Loxleys. or similar
Click to expand...

i just googles loxleys and they seem very proffesional but it seems a very long way round getting prints done

this is not the first bad thing i have heard about jessops and im sure it wont be the last but every company has their bad days
 
devitt said:
A question for anyone: My local printers say that the prints are fade free for 50+ years. Is this the ink or the paper qualities or both and can it be achieved with printing at home?
Click to expand...

The life of an inkjet print can vary significantly, dependent on ink and paper as well as the printer.

Also you have to define fading. What percentage dye loss are you willing to accept, and under what conditions is the print going to be viewed. You can do accelerated fading tests in a laboratory but these don't always relate to the real world, but can give a relative rating.

Also fading is a relativly slow process in normal conditions so many people don't notice it until it's really bad.

If you are really interested try this link

http://www.wilhelm-research.com/
 
Many thanks Chappers, will check that link out.

Digital Photo magazine had a review on printing panoramic photos with Loxley Colour coming out on top. Maybe worth picking up a copy if you wanted to read up on there "top 4 companies" review.
 
Chappers said:
I'm not sure which company Jessops use for online printing, but I don't think it's part of the Jessops group. ( However I could be wrong).

Yes you would have thought they would have the same standard, but if it's a separate company then they may print totally differently.

Personally I would use a professional lab such as Loxleys. or similar
Click to expand...


maybe worth a look,

the online jessops is jpics,

i would have thought they were professional too, no?

what do you class as professional printers?
or do you mean printers that print for professional photographers?
 
I use Loxleys, or why not try LeeP on here? www.togsprint.com he's great and will be able t post them out to you for future [I think he's on holiday this week though!]

Ive used photobox - ONCE - for the free prints - which were pants! Never again.

Saying that I have just had two large prints done by boots in the 1hour service and they are really really good quality, I was quite surprised :thumbs: [they were for personal use not customer :lol:]
 
I use Loxley for all my pro printing (well the stuff that isn't 6x9 or 6x4 as I have my colour managed Dye Sub which I can use) and I am really impressed with both the Quality and the Speed of the service.

Basically if I order using their ROES service at 21:00 on Wednesday (the time I'm usually ordering prints) I'll have them in the Friday Post (effectively next day).

Yes it's a hastle having to sign up and wait until you have a lab number before you can place your first order but once you've done that it's great.
 
Ive only ever had one problem with Loxley, and after a week my prints hadn't turned up. So they told me to contact them the day after if they still hadnt arrived in the next day post.

They hadnt so i contacted - and they sent them out next day special delivery - but had printed out both images twice, for the inconvienience....and also - the OTHERS turned up!
 
I've had some prints done by Lee at Togsprint and they are really good quality and also had some calendars printed by DSCL which are extremely good also.

Andy
 
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