Advice please.

[Lenswork]

I have a website that was hosted originally by webmania, i was then e-mailed in June to say that yorhost was taking over the hosting. In early Nov i had an e-mail from yorhost stating that they were changing the IP addresses.:shrug:
And i didnt need to do anything if i managed my own DNS
I thought i did as i had access to my account control panel. As i am no longer in contact with the person who built my site i couldnt ask anyone.
Now tonight is the first time i have tried to upload images to my site since the IP change. Filezilla now times out, cannot connect to remote server. Is it just a simple thing as to ask for the new IP address from yorhost so that i can enter it manually, or set it up in my admin panel? Or is there something more to it.
As you can see i am a complete idiot on the techie side of the site, thats why i am hoping for some advice to try to sort it out.

Thanks in advance.

 

[Martyn]

What is the host name in your FTP connection settings? Is it an IP address?

Is it the site in your signature?

If so, you may just want to try the IP address 46.231.187.172.

It might just work! Depends how it's configured.

 

[Lenswork]

Hi Martyn, thanks for the reply. I tried the IP address in the host box and also the web address but still no joy. Thank you for trying anyway.
I know i'm going to sound stupid now but what does it mean if ' my domain not pointing to our server'? How do i rectify that?
Going to have to learn a bit more about this web lark

Thanks
Len

 

[arad85]

OK. Your whois database (http://webwhois.nic.uk/cgi-bin/whois.cgi?query=lensworkphotography.co.uk) shows that you own the domain, that it is registered by yorhost and the DNS servers are provided by web-mania.com

When I access your website, I get the correct website (or I get a website at: 195.20.227.109 anyway). Does this IP address mean anything to you?

As to your question about domains pointing to servers, the way this all works is that when you enter an address into a web browser, the first thing the browser (or FTP program) does is send a request for the mapping of name to IP address. It does this by asking the DNS server for the mapping. In your case, it should ask the DNS at web-mania.com. Once it gets the mapping back, it will use the numerical values to package up the packets and send it out.

If you have things configured incorrectly, you can either be given the wrong number back or given nothing at all. The question about domains pointing at servers is to make sure the domain names map to the correct IP numbers.

In my case for example, my domains are registered at 123-reg. I have web hosting from a different company so in my 123-reg control panel, I point the 123-reg name server at the name server of my web hosting company so that any requests for that domain go to my web hosting companys DNS servers where they reply with whatever IP address they choose for my hosting.

What is surprising for me in your whois database is that the name servers are with your old provider. Can you log into your web hosting company and access your control panel OK? What does it say the IP address of your web site is? Does it correspond to the one I mentioned above?

It might be worth a support ticket to your hosting company to ask how it should all be configured (as they are the domain registrars they should know).

Sorry if this is all gobbledygook - it's a bit of a brain dump....

 

[RobertP]

I'm no expert but if your site comes up in a browser by clicking the name then the DNS stuff should be OK.

Filezilla is a ftp client - a program that lets you transfer files. If the settings are wrong for uploading more files because something changed with the host contact them and ask what the settings for FTP should be.

 

[Lenswork]

arad85 thanks for info. The IP address you have given is different to the one i have. Couldnt find it on my host control panel anywhere so looked it up in google. It is 46.231.187.172 and is registered in Canada?:shrug:
I think i understand a bit more thanks to your detailed explanation of domain pointing, thanks.
As far as name servers go i think webmania and yorhost are one and the same.
I had an e-mail in june telling me that yorhost were taking over the running of my hosting.
I have e-mailed the support @ yorhost and am awaiting a reply.

Thanks once again for taking the time and trouble to help.

Len

 

[Lenswork]

I'm no expert but if your site comes up in a browser by clicking the name then the DNS stuff should be OK.

Filezilla is a ftp client - a program that lets you transfer files. If the settings are wrong for uploading more files because something changed with the host contact them and ask what the settings for FTP should be.

Thanks Robertp. As you can see i'm no expert myself, but thats what i thought. But i couldn't be sure! Glad that someone else thinks the same.
I don't know what settings should be in filezilla, so have sent a mail to yorhost for same.
I've looked in filezilla at settings and my web address is there with login details, but no IP address.
If the IP address associated with my website has changed would the filezilla settings have to be changed manually to the new IP address?
Does anyone one know what fields have to be set in filezilla to log on. Host, username and password. What about the port field?
I'm clutching at straws here, lack of knowledge is a terrible thing. But thanks to everyone that has helped.

 

[arad85]

If the IP address associated with my website has changed would the filezilla settings have to be changed manually to the new IP address?

Only if you have an IP address in the settings. If you have something like ftp.lensworkphotography.co.uk then it shouldn't need changing.

Does anyone one know what fields have to be set in filezilla to log on. Host, username and password. What about the port field?

Shouldn't need to set the port field. Host, user and password should be all that is needed.

BTW.. the 195. number is for lensworksphotography.co.uk! When I use the correct address I get 46.231.187.172.....

 

[arad85]

What is the upload host name? Is it ftp.lensworkphotography.co.uk (looks like it should be given the tech support on your hosting package)? I can't connect to it from here. Does your control panel allow you to only allow FTP upload from certain IP addresses?

 

[RobertP]

I agree you shouldn't need to set the port (default is usually 21 I think)

I just put ftp://lensworkphotography.co.uk into windows explorer (i don't use a ftp client) and the site is asking me for a user name and password so I'd guess that is your host name?

 

[arad85]

Ahh.. looks like it just takes a while to respond...

[andy@MAINSERVER ~]$ ftp lensworkphotography.co.uk
Connected to lensworkphotography.co.uk.
220 ProFTPD 1.3.2rc2 Server (Web Mania) [46.231.187.172]
Name (lensworkphotography.co.uk:andy):

 

[Lenswork]

arad85,Robertp thanks once again for your input, much appreciated.
The host name is www.lensworkphotography.co.uk not ftp.Its always been www. Does it make a difference?
I'm going to try the latest version of filezilla to see if that works.
As far as uploading from other IP addresses i have used another laptop to upload from a while back. Is that what you mean?

When i try to connect it says 'time out, cannot connect to server.' Is it telling me it cant find the remote server?
Sorry for basic questions but i'm a noddy and am trying to get my head around finding how the system works.
Thanks

 

[RobertP]

You don't have the www in there for a ftp connection.

Click the ftp link in my post above and wait a while for the server to respond. It connected for me ok.

www is for people to view it.

ftp is for you to connect and upload etc.

 

[Lenswork]

You don't have the www in there for a ftp connection.

Click the ftp link in my post above and wait a while for the server to respond. It connected for me ok.

www is for people to view it.

ftp is for you to connect and upload etc.

I did as you said and when i put in username and password it took me to a list of my website pages. When i clicked on a page it opened up the web page for viewing.
Am i missing something here? My problem is i cannot connect to my remote server through filezilla, not viewing my website. Apologies if i haven't made myself clear enough. Your help is appreciated.
Bet your sorry you joined this thread now

 

[arad85]

As the ftp host and www host are the same IP address, it doesn't matter what you put in there. It does take a long time to respond though.

I think I have found your problem. Filezillas timeout is, by default, 20 seconds. The server takes an age to respond. This is a log from filezilla:

Status:	Resolving address of lensworkphotography.co.uk
Status:	Connecting to 46.231.187.172:21...
Status:	Connection established, waiting for welcome message...
Error:	Connection timed out
Error:	Could not connect to server
Status:	Waiting to retry...
Status:	Resolving address of lensworkphotography.co.uk
Status:	Connecting to 46.231.187.172:21...
Status:	Connection established, waiting for welcome message...
Error:	Connection timed out
Error:	Could not connect to server

If you change the timeout to a different number (Edit->Settings->Connection->Timeout) say 200, this is what you get:

Status:	Resolving address of lensworkphotography.co.uk
Status:	Connecting to 46.231.187.172:21...
Status:	Connection established, waiting for welcome message...
Response:	220 ProFTPD 1.3.2rc2 Server (Web Mania) [46.231.187.172]
Command:	USER anonymous
Response:	331 Password required for anonymous
Command:	PASS **************
Response:	530 Login incorrect
Error:	Critical error
Error:	Could not connect to server

Clearly, I don't have the correct user/pass, but it does show it connecting.

You should ask your hosting company why there is a 20+ second delay to responding to FTP requests.

 

[RobertP]

My problem is i cannot connect to my remote server through filezilla, not viewing my website. Apologies if i haven't made myself clear enough. Your help is appreciated.
Bet your sorry you joined this thread now

Your browser isn't a ftp program so it couldn't do the things filezilla can do - but it did prove that a connection is possible.

Andy deserves all the credit for finding out that filezilla gives up before your super slow server feels like responding.

When I connect to my webspace it takes about 1 second not over 20! Have a word with them.

 

[Lenswork]

You don't have the www in there for a ftp connection.

Click the ftp link in my post above and wait a while for the server to respond. It connected for me ok.

www is for people to view it.

ftp is for you to connect and upload etc.

Apologies to you Robertp. My reply to your post was incorrect. I just didnt know what i was doing. It did take me to my listing but it was in a format that resembled my index page. Sorry once again and thanks.

As the ftp host and www host are the same IP address, it doesn't matter what you put in there. It does take a long time to respond though.

I think I have found your problem. Filezillas timeout is, by default, 20 seconds. The server takes an age to respond. This is a log from filezilla:

Status:	Resolving address of lensworkphotography.co.uk
Status:	Connecting to 46.231.187.172:21...
Status:	Connection established, waiting for welcome message...
Error:	Connection timed out
Error:	Could not connect to server
Status:	Waiting to retry...
Status:	Resolving address of lensworkphotography.co.uk
Status:	Connecting to 46.231.187.172:21...
Status:	Connection established, waiting for welcome message...
Error:	Connection timed out
Error:	Could not connect to server

If you change the timeout to a different number (Edit->Settings->Connection->Timeout) say 200, this is what you get:

Status:	Resolving address of lensworkphotography.co.uk
Status:	Connecting to 46.231.187.172:21...
Status:	Connection established, waiting for welcome message...
Response:	220 ProFTPD 1.3.2rc2 Server (Web Mania) [46.231.187.172]
Command:	USER anonymous
Response:	331 Password required for anonymous
Command:	PASS **************
Response:	530 Login incorrect
Error:	Critical error
Error:	Could not connect to server

Clearly, I don't have the correct user/pass, but it does show it connecting.

You should ask your hosting company why there is a 20+ second delay to responding to FTP requests.

Arad85 you are right I reset the timeout setting and it connected. Fantastic.Thank you very much indeed it is very much appreciated. As was all the help i recieved from you all.
It seemed i was looking for a greater problem than there was.
What a great and helpfull community we have here. If it wasnt for the helpfull people on here i would be going round and round in circles.