Are my expectations too high?

H

harper

Messages
50
Name
Adrian Norris
Edit My Images
Yes
Are my expectations too high?

I bought a new Canon R6 mark 3 with a new RF24-105mm f4 L lens from the Canon online store, which I had to return due to it being a second hand camera. After eight weeks I had my refund.

I also bought a new Canon 100-500mm f4 L lens from a Canon dealer which contained dust. So I returned that.

I decided to buy a replacement (new) last week however both lenses contain dust, so it’s all going back.
Pity because I like the camera, I’ve not tried it or use it. All I have done is looked it over and it feels fine. I would like to keep it but as it is sold as a kit, it all has to be returned.

I plan to try again however if the same problem occurs again, it will have to go back. No idea what I’m going to do if it has to be returned.

Are my expectations too high in purchasing a new dust free Canon lenses?
 
Last edited:
How much dust are we talking about, a few specs or a significant amount that affects the images? What did the descriptions say?
 
I think you need to go to a canon dealer in person and check the camera and lenses at the point of sale to confirm they are acceptable. It may be that all canon lenses are supplied with dust already inside and if you want the brand then you accept the dust.
 
As Graham asked above, how much dust are you talking about?

From my limited internet research Canon do not guarantee new lenses to be dust free.
 
No lens is ever dust free, also the dust you're seeing is magnified by the elements and probably looks a lot worse than it really is.
 
ancient_mariner said:
I think you need to go to a canon dealer in person and check the camera and lenses at the point of sale to confirm they are acceptable. It may be that all canon lenses are supplied with dust already inside and if you want the brand then you accept the dust.
Click to expand...
You're correct but unfortunately I don't live near a Canon dealer and if I did I don't think they would be to keen for me to go through their stock.
Well the dust in a new lens shouldn't be accepted by anyone, it's up to Canon to address the problem.
 
For the amount they cost from uk dealers i would expect new kit to be clean. Another far more critical issue that you may not realise is optical assembly quality control, i.e. do image sides appear unequivocally defocused? Canon wideangles have a very high chance so 24-105 would be suspect, let alone the natural limitations of budget super zoom like this
 
harper said:
Enough to annoy me and I'm not surprised, too may warranty claims.
Click to expand...
I think your research on this is self selecting. I’ve never read of lots of warranty claims for Canon products. But I bet if I went looking, I could find some.

I’ve been a canon user for over 25 years, and I’ve never considered that they released a bad product.

I’ve bought dozens of lenses over that time and none of them contained a worrying amount of dust. But also I haven’t seen NEVER inspected a new product with forensic meticulousness.

My test? Does everything work as it should? Great! Crack on and take pictures.

So back to your question:
harper said:
Are my expectations too high in purchasing a new dust free Canon lenses?
Click to expand...
Now obviously none of us are beside you when you inspect these items, but I think there’s a fair chance that your expectations aren’t ’too high’, but they’re actually unrealistic.
 
I have always bought my Canon kit new from a reputable UK dealer and never had any problems.

Dave
 
Brentor said:
As Graham asked above, how much dust are you talking about?

From my limited internet research Canon do not guarantee new lenses to be dust free.
Click to expand...
No one does, little bit of dust has zero impact. A fairly large amount of dust barely has an impact.
 
You must log in or register to reply here.
Back
Top