Hello,
The camera and lens arrived yesterday, safe and sound. Thank you.
I do have a concern however. On your website, you state that you offer a 3 year warranty with all cameras and lenses. There was no warranty card supplied with the camera, which I expected because the camera has not been supplied to you by Nikon Europe B.V and Nikon state
"Nikon Europe offer a warranty service system for products which are sold via it's own distribution channels. If you own a Grey Market product it will have to be returned to the reseller or importer for warranty service. Refer to your reseller for service contact information."
Source:
http://nikoneurope-en.custhelp.com/app/answers/detail/a_id/5409
There appears to be a discrepancy, because detailing the 3 year warranty on your website, you state that after the first 30 days up to 12 months after purchase, the camera should be returned to the manufacturer for repair.
Please could you explain to me, if after 30 days and after twelve months of purchase a fault occurs with the camera, the process for getting it rectified?
I would also suggest you make this a bit clearer on your website.
Thank you
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