Black Friday Adobe Code from GAMVIO.com - Fraudulent

[Raymond Lin]

Please be aware that codes from the above site will lead to your account potentially be switched off….

I just spent 90mins online chatting to Adobe. I will save you the first hour where I was with two 1st line level support who acted like a computer and go straight to my conversation with the floor manager.

Long Story short.

If it's too good to be true, it probably is!

Slightly longer story

Bought code from GAMVIO, got email from adobe with 5 days to resolve the issue or all my apps will stop working despite I have 3 years legit codes stacked from Amazon. They want to check the codes now from Amazon are actually legit to keep them on there.

Really long story. (transcript, there is an even longer version but will save you that trouble)


Gaiganglung (12/8/21, 8:16:15 PM GMT): Thank you for staying connected, my name is Gaiganglung I am the floor manager with Adobe Genuine.
You (12/8/21, 8:16:25 PM GMT): Hello
You (12/8/21, 8:16:37 PM GMT): I hope you can answer a couple of questions for me. thank you for your time in advance.
Gaiganglung (12/8/21, 8:17:03 PM GMT): I would be happy to help you with your concern.
You (12/8/21, 8:17:04 PM GMT): To start off, I have received an email tonight
You (12/8/21, 8:17:07 PM GMT): "This email is to notify you that our Fraud Prevention specialists detected fraudulent behavior concerning the Adobe redemption code that was used to purchase your Adobe subscription, Photography Plan. We are giving you 5 business days of grace period, to resolve this issue. After the grace period ends, access to your current non-genuine software will be blocked. We understand this can be frustrating. Therefore, we're reaching out to inform you of this issue, and to offer support and options to help you purchase the genuine Adobe apps and services you need. For more information, follow the "Learn more" link below"
You (12/8/21, 8:17:13 PM GMT): this is why i am here.
You (12/8/21, 8:17:50 PM GMT): It appears that the codes I purchased on Black Friday from a website (that i never used
before) is fraudulent. the site is GAMIVO.com
You (12/8/21, 8:18:08 PM GMT): I will personally resolve that purchase through PayPal with the seller.
You (12/8/21, 8:18:19 PM GMT): I bought 1 year of codes from GAMIVO.com
You (12/8/21, 8:18:50 PM GMT): However as you can see on my account, my account is no payment until Nov 25 2025. 4 years of subscriptions prepaid.
You (12/8/21, 8:19:29 PM GMT): Now only 1 of those, are allegedly fraudulent. The other 3 years. I have bought from Amazon UK, receipts of These just supplied. and they are NOT from a market seller. if you see the receipt, they are from Amazon direct.
You (12/8/21, 8:20:04 PM GMT): All I want to resolve is that you take the 1 year of codes that you say is fraudulent off my account, leave the 3 years on there.
You (12/8/21, 8:20:28 PM GMT): unless you are suggesting Amazon are selling fraudulent codes also?
Gaiganglung (12/8/21, 8:21:01 PM GMT): Thank you for the confirmation.
Gaiganglung (12/8/21, 8:22:17 PM GMT): First of all let me get to GAMIVO.com which is not an Adobe authorized reseller might be for that you are getting the email and not for the code purchased from Amazon.
You (12/8/21, 8:22:39 PM GMT): I know that much
You (12/8/21, 8:22:47 PM GMT): that is what I gather has happened
Gaiganglung (12/8/21, 8:23:08 PM GMT): I would like to know the redemption code which are purchased from Amazon Media EU S.à r.l.
You (12/8/21, 8:23:27 PM GMT): xxxx-xxxx-xxxx-xxxx-xxxx-xxxx
You (12/8/21, 8:23:31 PM GMT): xxxx-xxxx-xxxx-xxxx-xxxx-xxxx
You (12/8/21, 8:23:34 PM GMT): xxxx-xxxx-xxxx-xxxx-xxxx-xxxx
You (12/8/21, 8:23:44 PM GMT): those are the latest 3 codes
You (12/8/21, 8:24:11 PM GMT): I have them all ready as your colleague has asked for them already
Gaiganglung (12/8/21, 8:24:16 PM GMT): Thank you, so you have redeemed already the 3 code right?
You (12/8/21, 8:24:21 PM GMT): yes
You (12/8/21, 8:24:25 PM GMT): they are from amazon
You (12/8/21, 8:24:41 PM GMT): hence I am asking , and expect the account still works until Nov 25 2024
You (12/8/21, 8:25:05 PM GMT): as opposed to have my account disabled in 5 days due to the codes from GAMIVO.com
You (12/8/21, 8:27:17 PM GMT): I want to resolve this today
Gaiganglung (12/8/21, 8:27:26 PM GMT): We need to check with the backend fraud preventions team regarding the email received and redemption codes status that you have provided, we need 3-4 business days for the investigation and help you with the exact resolution and status of the account disabled.
You (12/8/21, 8:27:44 PM GMT): I need this to be escalated faster
You (12/8/21, 8:27:51 PM GMT): the account is said to be disabled in 5 days
Gaiganglung (12/8/21, 8:29:16 PM GMT): Okay, I will personal handover your case to the escalation team and put it in first priority, we will email you or you can share your active telephone number so that we can direct contact you.
You (12/8/21, 8:29:30 PM GMT): yes, its a UK number
You (12/8/21, 8:29:37 PM GMT): +44700000000
You (12/8/21, 8:29:50 PM GMT): However i suggest emailing would be the quickest way
Gaiganglung (12/8/21, 8:30:43 PM GMT): Sure, we will email the status of your case as soon as possible, I will escalate the case right away.
You (12/8/21, 8:30:55 PM GMT): Please get it to 1st Priority
You (12/8/21, 8:31:07 PM GMT): i do not need the account to be disabled over a weekend
Gaiganglung (12/8/21, 8:31:38 PM GMT): I understand your situation trust me I will get it done as soon as possible.
You (12/8/21, 8:31:50 PM GMT): Thank you
Gaiganglung (12/8/21, 8:32:03 PM GMT): You're most welcome.

 

[nandbytes]

This website was being thrown around on the Sony thead. I'm glad I didn't bite!

 

[Retune]

Bought code from GIMVIO, got email from adobe with 5 days to resolve the issue or all my apps will stop working despite I have 3 years legit codes stacked from Amazon. They want to check the codes now from Amazon are actually legit to keep them on there.

I assume that's GAMIVO.COM as in the main text? You might want to change the thread title.

 

[rob-nikon]

Sounds like Adobe are aware about those codes and likely closing the loop hole. Not surprising really the prices was far too good. There were warnings from other members that they were unlikely to be legit.

 

[Raymond Lin]

Now this is done….I just need to win my Paypal claim.

Dear Raymond,

Thank you for contacting Adobe. We have investigated with your issue regarding the redemption code use in your account, the subscription will not cancel which was purchased from the Amazon, you can continue using the subscription without any interruption please ignore the email that you have received earlier. The reason you were getting the notifications an email for cancel and fraud prevention is for the redemption code which you might have redeemed in your account which was invalid or purchased from unauthorized reseller/third party. Please in future if you want to purchase any Adobe software, please refer to the Adobe official site Adobe.com or connect with our authorized partners for better experience: https://adobedealreg.secure.force.com/PartnerSearch?lang=en

https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

Thanks for working with us,​

Adobe Customer Care​

 

[nandbytes]

Now this is done….I just need to win my Paypal claim.

lets us know how that goes.
I am glad you got your account back.

 

[f/2.8]

Said at the time this was very dodgy!

 

[Spiderdudeuk]

I also bought 4 codes and Adobe contacted me telling me that my subscription would be cancelled in 5 days, however not disabling my account.

I've spoken to them and they said pretty much the same, the licence keys are now checked in a different way and the four I purchased are classed as fraudulent. They offered me 12 months at £9.99 a month with the 2nd, 3rd and 4th month free of charge by way of a gesture.

I've been in contact with Gamivo and they are offering a full refund to my Gamivo account, I have declined this as I told them I'll not use a company that has provided dodgy codes. So lets see if they refund to my Paypal account, if not I'll just raise it directly with PP. But I am sure somewhere I read they won't refund on downloads or licence keys, however I might be mistaken on that.

However, as of today over a week on LR and PS are still active.

 

[GeordieStew]

I bought some. Haven't heard anything from Adobe yet. *shrugs* Probably will. Will go straight to PP rather than going to Gamivo.

 

[lindsay]

I had the email from Adobe, but at present they are still showing my subscription valid until the extended date. I'll go to PP if/when that changes

 

[Laz]

I had the same email from Adobe about 2 weeks ago. They are offering me 3 months on a 12-month plan. I recently added another 1-year code from Amazon.co.uk. I rather not lose that. I have emailed Gamivo asking for a refund. Let's see what happens.

 

[Spiderdudeuk]

Adobe cancelled my subscription this morning… Hey Ho, on with the fight for my refund from Gamivo.

 

[Raymond Lin]

lets us know how that goes.
I am glad you got your account back.

Paypal claim won.

This is now done, lesson learned.

 

[Doug]

I bought a single code, and activated it a while back. I thought I best check....
It turns out they sent me a code for Acrobat

Trying to get a legit code from Gamvio, but I now fear that adding that to my Adobe account might cause me problems down the line.

 

[ecoleman]

Trying to get a legit code from Gamvio

I think it's pretty clear that any code from Gamvio are not going to be legit.

 

[Spiderdudeuk]

PayPal have refunded me for mine now.