D
Deleted member 34016
Guest
As some of you may know I purchased a new pc on the 1st of this Month- within 3 days the letters on the keyboard became worn to the extent you could hardly see the letters E A or S
I complained on-line to them and a lady called me within hours and appologised and offered me a partial £25 refund, I accepted this =, as I could use the £25 to buy a bterr keyboard ( which I did )
However: The £25 refund did not appear in my bank some 20 days later
I called their customer service dept just now and enquired as to why - I was told my £25 refund had been declined- no explanation- just declined, confused?? so am I
Anyone else had this ?
Les
PS left them a lovely review on Trustpilot and I am now writing to the CEO to make a formal complaint too - they have NO customer service skills in my opinion
RANT OVER
I complained on-line to them and a lady called me within hours and appologised and offered me a partial £25 refund, I accepted this =, as I could use the £25 to buy a bterr keyboard ( which I did )
However: The £25 refund did not appear in my bank some 20 days later
I called their customer service dept just now and enquired as to why - I was told my £25 refund had been declined- no explanation- just declined, confused?? so am I
Anyone else had this ?
Les
PS left them a lovely review on Trustpilot and I am now writing to the CEO to make a formal complaint too - they have NO customer service skills in my opinion
RANT OVER
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