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- Tarquin F'tang-Olé-Biscuitbarrel. Or Pete for short!
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Bottom line is I would have no hesitation in buying from them again.
+1
Bottom line is I would have no hesitation in buying from them again.
Thats food for thought, I never thought that could be a problem. Did you get it sorted out in the end?
No, I posted the camera to them at their request (Spain to Hong Kong at my cost). For a week a waited for a non-existent courier to come and collect it. Now I have to wait to see what they decide to do next. I have literally been weeks without the camera. Processing a warranty claim with them is a long, drawn out process, and if there is an issue covered by the warranty you have to pay for the repair, then wait for reimbursement. At every stage you have to pay for mailing, and again, wait to see if they will reimburse you. DigitalRev, Panasonic and Panasonic's official repairer all have photos that show the fault. Panasonic's official repairer aren't sure what the issue is, though acknowledge there is a problem. Why DigitalRev insist on seeing the camera myself is beyond me.
By the time this gets resolved we will be talking about months without the camera.
I just hope you never have a problem with it, because you will find that making a processing warranty claims in a nightmare. I will never use them again.
Well, you could always try taking them to court - in Hong Kong.They are clearly not honouring the terms of their own warranty.
But good luck & keep us posted
The "Local Warranty" is supposedly world wide, so Spain really ought to be covered....
http://www.digitalrev.com/help/worldwide-local-warranty/NDMzNTc5MQ_A_A
Why not post your problem in the DigitalRev forum (http://www.talkphotography.co.uk/forums/forumdisplay.php?f=108)? That way you add some pressure and we all get to see what they say.
They are clearly not honouring the terms of their own warranty.
Their FB page if you want to make complaint more public: https://www.facebook.com/DigitalRev
Well, you could always try taking them to court - in Hong Kong.
I wonder?
Has anyone on TP had a warranty problem with anything bought from DigitalRev & where they found the service to be good?
I have had some private correspondence with their person here, who clearly is not interested.
I wonder?
Has anyone on TP had a warranty problem with anything bought from DigitalRev & where they found the service to be good?
I seem to remember that the issue with fake serial numbers took quite some time to sort out and ended up with them changing a serial number rather than providing a new camera with a legit serial number.
People seem to get hung up on warranty worries but you can buy official UK and still have problems when there's a defect needs repairing.
The big difference is that I can easily take a UK supplier to court if they try to rip me off. That's not feasible with a HK supplier.
No the big difference is the price
You can but whether you would or not is a different matter as you'd run out of money a bit quicker than they would.
No the big difference is the price
You can but whether you would or not is a different matter as you'd run out of money a bit quicker than they would.
There's also no guarantee you'd win of course in which case you'd get hammered for both yours and the suppliers legal costs, again not cost effective in comparison to value of the item you were suing them for....
I've bought from DigitalRev on 2 separate occasions now and personally have had absolutely no problems. In fact, they even matched a price for me with plenty to-and-fro communication, arranged priority handling and when I placed the order for my Sigma 35mm f/1.4 DG HSM on Friday afternoon it arrived 3 days later on Monday morning. That's more efficient than Amazon.
There's no problem buying from them. The problems start when you need to make a warranty claim.
Do we assume they've still not resolved your problem?
There's no problem buying from them. The problems start when you need to make a warranty claim.
I'm sure it's a royal pain in the ass posting gear to and from HK, but having to return anything to anyone under warranty whether it's in store or online always has been. If you're having a problem, hope you get it resolved soon.
It states on their website now about Local warranty? Surely that's good?
To be fair there is "pain" and then there is torture. I've had to return things for warranty repair/service to Jessops, Canon and Sigma. A short drive, friendly discussion, paperwork completed, goods dropped off, receipt obtained and then between a few days (Canon) or weeks (Jessops-4, Sigma-2) later it's all done and dusted. There is no radio silence, no argument about what was included and what was not with the returned goods, no worries about if/when they will arrive, no lies or broken promises and the blood pressure remains low.
I've bought from Digital Rev several times and when it all goes well the value is excellent, but when it does not then things can go very sour indeed. I've been on the receiving end of their aftersales service myself - when they sent me the wrong item in error - and it is no picnic. It took a solid four weeks for me to finally receive the "correct" item. Even then, by agreement, it was actually a substitute of equivalent performance/value. It is enough to make you think twice about whether the savings are worth it, especially if they are modest.
How can it be in anybody's interest - theirs or the customer's - to make such a meal about a warranty return? There's no winner on any side from such ham fisted efforts. The customer suffers and, with the power of the internet, so does the reputation of the supplier.
To be fair there is "pain" and then there is torture. I've had to return things for warranty repair/service to Jessops, Canon and Sigma. A short drive, friendly discussion, paperwork completed, goods dropped off, receipt obtained and then between a few days (Canon) or weeks (Jessops-4, Sigma-2) later it's all done and dusted. There is no radio silence, no argument about what was included and what was not with the returned goods, no worries about if/when they will arrive, no lies or broken promises and the blood pressure remains low.
I've bought from Digital Rev several times and when it all goes well the value is excellent, but when it does not then things can go very sour indeed. I've been on the receiving end of their aftersales service myself - when they sent me the wrong item in error - and it is no picnic. It took a solid four weeks for me to finally receive the "correct" item. Even then, by agreement, it was actually a substitute of equivalent performance/value. It is enough to make you think twice about whether the savings are worth it, especially if they are modest.
How can it be in anybody's interest - theirs or the customer's - to make such a meal about a warranty return? There's no winner on any side from such ham fisted efforts. The customer suffers and, with the power of the internet, so does the reputation of the supplier.
A mate of mine has just had to send a Nikon body back for repair bought from HDEW which cost him £26 but even if he doesn't get that back ...
I thought HDEW claimed to be a UK company, in which case they're bound by UK consumer law - which means they are responsible for postage costs of faulty items.
This is exactly the case. As I have said before, lesson learned. I will never buy from them again.