Buzzing noise on new Imac?

wippers

wippers

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Gareth
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Having just solved my problem sorting out my old Imac (which some of you kind people on here helped me with immencely), I now have another pain in the bum problem, although I think it may be a faulty Imac.

I have bought a shiny new 27" Imac on Monday and it has developed a fairly high pitched buzzing noise which gets worse the brighter the screen gets. My old Imac hardly made a noise at all, just the faint hum of the fan and HDD.

Has anyone else had this problem?:shrug:

I've searched online and found a few people with the same issue and most seem to have returned the Imac for repair. As I don't want to be without the Imac during repair, I'm thinking of returning it to John Lewis and getting another one somewhere else the same day. John Lewis don't have any in stock at present so I tried to see if they would offer me a deal on an upgraded 3.1ghz for my troubles but they'll only refund my petrol (which is fair enough, but if you don't ask eh? ;) )
 
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Contact the Apple store at the Trafford Center and see if they will exchange it for you. OK you didn't buy from them but they may help you out.
 
I think I'm going to pay the extra and upgrade to a 3.1ghz for the extra RAM and graphics card capabilities. John Lewis will refund and replace no problem.
 
Apple will help you out without a doubt, their customer service is usually fantastic and will try their best to make sure you are getting the product you paid for.
 
bensambrook said:
Apple will help you out without a doubt, their customer service is usually fantastic and will try their best to make sure you are getting the product you paid for.
Click to expand...

The only reason I use John Lewis is that hey offer superb customer support and also a 2 year warranty rather than Apples standard 1 year. :thumbs:

Although I've never had any problems with Apple CS.
 
^^^^ This article from The Register may be of interest.

Seems like Apple aren't being completely honest about their warranty. Although the case was brought in Italy, it would appear the requirement applies throughout the EU.
 
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check out my thread. ive found there customer service to be anything but great. they played games with me for nearly a week with regards to getting a replacement. maby its as i bough a refurb rather than a new one.
 
I took the mac back to John Lewis and they offered a full refund no quibbles at all. JL customer service is always spot on though from my experience.
In the end I decided to upgrade to the 3.1ghz.

Just need to find a couple of decent games now, which are few and far between for the mac.
 
I've taken 2 items back to apple , an iPhone with a weeks warranty which was replaced and an iPad on its last day of warranty which was also replaced, my brother in law took his iPhone 3GS back when it was out of warranty because the battery was knackered and they swapped it for a new one.

The only other place I've encountered customer service as good as that is Costco , another American company
 
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