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On 28th November I ordered an F-Stop camera bag, not readily available in the UK. CameraNu told me it would be in stock in 2-3 working days. Yet I had to chase them several times before on 18th December (two weeks late) they handed it over to the Dutch Post Office to deliver.
Which the Dutch post office did not. Instead they sorted it. They sorted it on Wednesday Dec 18 2019; and on Thursday Dec 19 2019; and again, to be sure, on Friday Dec 20 2019. Then they took the weekend off, returning to sort the parcel again on Monday Dec 23 2019. And again on Tuesday Dec 24 2019. Then they went off for Christmas, returning to sort the parcel yet again on Monday Dec 30 2019. Despite my repeated chasers and complaints, I got no help at all from CameraNu. A succession of customer service reps just brushed me off.
On 2nd January, I told them to send a replacement, and sort their own problems out with their post office. “Oh, no” replied unhelpful Susan – “we must wait”. By which she meant I must wait – despite the fact that CameraNu had my money a month ago. Finally, on Friday 3rd January, the Dutch post office told CameraNu that they had lost the parcel – all 80 litres of it. I’m still trying to get the goods I have paid for. I would never touch these people again. Lesson – if you can’t get what you want from a reputable British retailer, do without.
Which the Dutch post office did not. Instead they sorted it. They sorted it on Wednesday Dec 18 2019; and on Thursday Dec 19 2019; and again, to be sure, on Friday Dec 20 2019. Then they took the weekend off, returning to sort the parcel again on Monday Dec 23 2019. And again on Tuesday Dec 24 2019. Then they went off for Christmas, returning to sort the parcel yet again on Monday Dec 30 2019. Despite my repeated chasers and complaints, I got no help at all from CameraNu. A succession of customer service reps just brushed me off.
On 2nd January, I told them to send a replacement, and sort their own problems out with their post office. “Oh, no” replied unhelpful Susan – “we must wait”. By which she meant I must wait – despite the fact that CameraNu had my money a month ago. Finally, on Friday 3rd January, the Dutch post office told CameraNu that they had lost the parcel – all 80 litres of it. I’m still trying to get the goods I have paid for. I would never touch these people again. Lesson – if you can’t get what you want from a reputable British retailer, do without.