Thanks for that they quote about £200 and Canon £341.68Perhaps try ringing Lehman's in Stoke and see if they can advise you. I am not a believer in coincidence although I do accept that occasionally the perfect storm thing does happen to my kit.
Sadly I think you are right, thank you for your sympathy.I'm afraid that the small claims court is very unlikely to uphold a claim against Canon for it's repair, as Canon do make it very clear that it can go wrong, and if it does then it can render the camera useless.
Have you tried haggling with Canon? Perhaps try giving them a call and saying that one of their authorised repair centres has quoted around £200, so as a gesture of goodwill and bearing in mind that the camera was fully functioning before the firmware update attempt, will they match that price and get on with the repair? Explain politely how disappointed you are that your Canon kit has let you down like that, and the outcome of this will very much dictate your choice of camera make when you next upgrade. It might be worth a try and you could save £150 or so.Thanks for that they quote about £200 and Canon £341.68
Another company (Thomas Camera Services Ltd ) quotes £270.
Of course Canon have the camera so their quote can't go up. So I am in a quandary.
Canon don't offer a garantee which the others do.
I emailed them with the details of the other quotes and am waiting a reply.Have you tried haggling with Canon? Perhaps try giving them a call and saying that one of their authorised repair centres has quoted around £200, so as a gesture of goodwill and bearing in mind that the camera was fully functioning before the firmware update attempt, will they match that price and get on with the repair? Explain politely how disappointed you are that your Canon kit has let you down like that, and the outcome of this will very much dictate your choice of camera make when you next upgrade. It might be worth a try and you could save £150 or so.
If negotiations stick at 'we can't do that' then perhaps try the 'long silent pause' tactic (with a bit of gentle sighing, sniffing, etc. to let them know you've not hung up!), and make the other person speak next, I find this can sometimes make people come back with a revised counter offer! Best of luck if you give it a go.
Can you give more details of how you did this?I find a quick post on Twitter or Facebook outlining your disgust usually gets the desired results.
It showed as charged - although as it took 2 hours - I don't think any amount of charging will do.Did you fully charge the battery before starting the firmware update.
They always warn that it may go wrong if the battery is not charged up enough.
That really sucks though, I have done loads of updates and installed magic lantern and removed it many times without issues.
Canon will likely be stubborn but may be worth a try sending old fashioned letters to UK head office or something similar.
Emails seem to go straight to some numpty with a set answer to everything.
They phoned me and decreased it the quote to £263.74I would suggest phoning Canon and haggerling a deal. I have tried with some limited success.
I didn't do that but I try to negotiate - and this is I think the best I will get.Didn't you ask them if they could make it a round £200, and try the long silent pause on them?