1. arch stanton

    arch stanton

    Messages:
    43
    Name:
    kevin
    Edit My Images:
    Yes
    I'm migrating my CC account from an old MacBook to a new one, I've followed the online guides but it won't let me install now on the new laptop. It is saying my payment plan doesn't have access to photoshop and Lightroom but I took out a 12 month photographers plan in august of this year. Any ideas?
     
  2. scott199

    scott199

    Messages:
    795
    Edit My Images:
    Yes
    Have you contacted adobe ?, I found their chat to be really good
     
  3. arch stanton

    arch stanton

    Messages:
    43
    Name:
    kevin
    Edit My Images:
    Yes
    I couldn't connect to the chat facility, I sent them a tweet instead but it isn't quick reply. I'll try the chat connection again in the morning. I have the emitter confirming the startup of the account and its taking the tenner a month from my account.
     
  4. f/2.8

    f/2.8

    Messages:
    1,735
    Name:
    Tommy
    Edit My Images:
    No
    Did you login into your adobe account and deactivate the previous install, before the new install?
     
  5. arch stanton

    arch stanton

    Messages:
    43
    Name:
    kevin
    Edit My Images:
    Yes
    I'm going to have to cough to some feckwittery here, I was trying to use a different e-mither address than the one I'd registered CC with. I tried the online help tool which prompted me to check the addresses.

    Thanks chaps, all is good again now
     
    Lez325 likes this.
  6. andy1868

    andy1868

    Messages:
    1,301
    Name:
    Andy
    Edit My Images:
    Yes
    The most important thing is you found the problem and admitted it :LOL: I do stuff like this all the time, and I’ve been in IT for 12 years :|
     
    arch stanton likes this.

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