And my "experience" of buying an SD card from them via eBay, tell me to avoid them at all costs.
eBay had to step in, in order to have my money refunded, after I worked with them on waiting, and waiting, and waiting some more, when it failed to arrive.
Then, once the date that they could get RM to start an investigation came, they wanted me to confirm my address before they'd process the refund.
Needless to say, they got told in no uncertain terms where to go!
Thankfully, I'd already opened the Resolution case, otherwise it'd be the New Year before it would've been resolved.
Funnily enough, a refund was made without any address details being confirmed - I did tell them that's what would happen - and as I left my avoidance recommendation feedback, I noticed this was a recurring theme with them.
So, fwiw, avoid having any dealings with MyMemory if you value your sanity and expect anything but gutter-level customer service.
On a more positive note (well, it is Christmas), I ordered a SanDisk Extreme Pro from Picstop on eBay.
It obviously was delayed, but I spoke with them on Monday, and they were more than happy to send out a replacement with a return it if the original turns up request, and they'd pick up the postage back as well.
So.......as per Sod's Law, the original did arrive on Wednesday (only a week and a bit later than expected!) with the replacement on Friday.
Numbnuts here forgot all about the freepost bit, so paid 90p odd to send it back on Saturday, but given the manner in which they dealt with my concern that the original may've gone astray, it was money well spent.
That's what you call customer service and satisfaction.