1. Kell

    Kell

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    Kell
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    Last edited: Feb 8, 2018
  2. Box Brownie

    Box Brownie

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    Reading their website.

    They are a grey import supplier and they mention their HK warehouse but possibly disingenuously this is vague because maybe not everyone will know HK is Hong Kong especially as they talk up their UK presence.

    Having said that HDEW are grey importers but AFAIK is some instances hold stock in the UK

    So, your money your choice.
     
  3. JohnX

    JohnX

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    Last edited: Feb 6, 2018
  4. chrism_scotland

    chrism_scotland

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    Grey imports, it states that on the FAQ part of their site.
     
  5. Kell

    Kell

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    Ah OK.

    Thanks.

    While nothing went wrong with my current camera in its first few years of use, you just never know.

    Think I'd probably rather have a Canon warranty.
     
  6. Retune

    Retune

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  7. Byker28i

    Byker28i

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  8. Kell

    Kell

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    Just read that first link from end-to-end.

    Doesn't really fill me with confidence about warranty and/or any future bills.

    Did cakey ever get his money refunded?

    From what I could see, the last post was about 4 days after the problems.
     
    Last edited: Feb 6, 2018
  9. jerry12953

    jerry12953

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    80D at HDEW is £639.

    They seem to be one of the most reliable grey-market sellers and will give you a UK VAT invoice if you ask. I have used them several times and would use them again without hesitation.
     
    Chipper likes this.
  10. Kell

    Kell

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  11. jerry12953

    jerry12953

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  12. Kell

    Kell

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  13. GreenNinja67

    GreenNinja67

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    Another vote for HDEW.

    Bought my Olympus kit from there with a 3 year warranty for the body.

    Excellent service and saved a packet.
     
  14. Brazo

    Brazo

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  15. StewartR

    StewartR Efrem Zimbalist Jr Advertiser

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    You're comparing apples with oranges.

    E-Infinity is a grey market importer based in Hong Kong. If you buy from them you are legally required to pay import duties (6.9% on lenses, no duty on cameras) and VAT when the item comes into the UK. Many people choose not to do this, and they're breaking the law. But then many people choose to steal stuff from Tesco instead of paying for it, so at the end of the day I guess we don't all have the same attitude towards the law.

    HDEW is a grey market importer based in the UK. They claim that all their equipment is imported legally (i.e. duty and VAT paid). They are certainly registered for VAT, but on the other hand [1] they only issue VAT invoices on request, and [2] their prices are pretty much what you'd expect if they weren't charging VAT. This raises the suspicion that they might not be operating completely legally.

    Cotswold Cameras is a grey market importer based in the UK, though the company itself is registered in the British Virgin Islands. They claim that all their equipment is imported legally (i.e. duty and VAT paid), but they do not provide VAT invoices so it looks like they're operating illegally too.
     
    Neil. likes this.
  16. gramps

    gramps

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    Except that:-

    https://www.hdewcameras.co.uk/terms.asp
     
  17. Brazo

    Brazo

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    Not really and your post suggests they are all operating illegally so apples to apples:)

    Same products different prices at end of day. Their route from the factory to the UK is only important if you want the additional benefits of a uk warrenty (and some will)

    Let’s not forget we are only in this position because the manufacturer thinks the eu market can pay higher prices than the aisan market. That’s basically setting the price on how someone looks.
     
  18. StewartR

    StewartR Efrem Zimbalist Jr Advertiser

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    Well, I'd say we're in this position because our government collects quite a lot of taxes (import duty, VAT, etc) to pay for stuff like education and health care and pensions and social security, and Asian governments don't.

    As a business purchaser I reclaim any VAT I pay. So if Asian suppliers really were cheaper than UK suppliers, it would make sense for me to buy from them, voluntarily declare the imports and pay the VAT in order to make sure I'm in the clear legally, and then reclaim the VAT from HMRC. But every time I've looked it this, the economics don't stack up. Take off the VAT and UK suppliers are just as competitive. (With the notable exception of newly-released equipment, where UK suppliers are much more adept at fleecing the must-have-it-now-at-any-price brigade!)
     
    Kell, Retune, Brazo and 1 other person like this.
  19. Kell

    Kell

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    Just out of interest, I've read that some official repairers won't repair 'grey import' cameras at all. So what happens if I bought the camera when I lived and worked in Singapore, then brought it back here when I moved home.

    Or is that all scaremongering by the people that want you to buy UK supplied kit?
     
  20. zeameth

    zeameth

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    Nikon quite happily changed out the shutter in my d750 as part of its recall program. Sigma have also serviced/repaired/updated lenses for me.
     
  21. StewartR

    StewartR Efrem Zimbalist Jr Advertiser

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    If you need a warranty repair, then I think it's reasonable to expect that the manufacturer's UK subsidiary won't do it. If the camera was sold by Canon UK, then Canon UK will provide warranty support. But Canon Singapore is a different company. That's why grey importers usually provide their own warranties.

    For a paid repair, however, I think it's reasonable to expect that the UK repairers will do it. After all, they make a profit on paid repairs.
     
  22. MatBin

    MatBin

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    I may be wrong but if you were living and working in Singapore (or any place other than UK) purchased a camera from a reputable store legally and brought your camera back to the UK when you permanently moved back here then the UK importer would repair it if still under warranty, possibly as a "gesture of goodwill", although camera bodies may not have a worldwide warranty if bought abroad, so I guess your warranty card would explain.
    L series lenses however have a worldwide warranty AFAIK so cant see why they wouldnt get repaired.
    Not sure what Canon's policy is now, many years ago they wouldnt repair even at cost a grey import, mainly because they wanted to shut down grey imports.
     
  23. Pazz68

    Pazz68

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    Brian
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    They are grey and although I haven't used them myself a couple of friends have and they were very happy with their purchases.
     
  24. Trekmeister

    Trekmeister

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    Just bought a Canon 5D MKIV from Cotswold cameras and the service so far has been very good. Ordered the camera and within 6 days it was delivered. Came with an English plug and manual. Having spoken with David before purchase regarding warranty, he assured me they use A J Johnstone of Glasgow, (a Canon authorised service centre) for any warranty issues and that I was free to contact them direct for any questions before purchase.

    So far I am very pleased with the purchase, tracking with UPS was very comprehensive and could see exactly where my camera was throughout the wait.
     

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