CPS - Email comms are poor - Is this normal?

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Name
Sara
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I have emailed CPS now 4 times regarding returning my knackered 5DII. I have emailed both the european rep and the spanish rep as I live in Spain.

So far, the amount of replies I have had have been ZERO!!


Is this the kind of service that is normal from CPS? For some reason I thought it would be pretty good - Clearly not :thumbsdown:

This is the first time I have used (or tried to use) them, so would like to know if this is normal.
 
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