Customer Service in this country is absolutely appalling and seems to be getting worse. What follows is the opening salvo from a rather wordy email that I sent to the CEO of a company.
Sir,
ONE HUNDRED AND TWENTY-TWO days. That’s right, ONE HUNDRED AND TWENTY-TWO days. It is now ONE HUNDRED AND TWENTY-TWO days since I contacted [REDACTED] and asked them to post some documents to me. And have I received these documents. In short, no.
The long answer:
On the 26th January 2026 I contacted [REDACTED] and asked them to post some documents to me. By post I mean that you print the documents, you then put the documents in an envelope, write my name and address on the front of the envelope, stick a stamp in the top righthand corner of the envelope, and then put the aforementioned envelope in a pillar box. Pillar boxes are bright red structures, and are dotted about town centres, or at least they used to be. So please explain why it is that ONE HUNDRED AND TWENTY-TWO days later I still have NOT received these documents through the post. Is that really too difficult a concept for the mentally negligible halfwits at [REDACTED] to understand. This is inexcusable, and is quite frankly an utterly appalling way to treat your customers.
All I want to do is transfer my [REDACTED]. Its not rocket science is it. Yet the utterly incompetent cretinous imbeciles that are employed by [REDACTED] have dragged this ongoing saga out for 4 months and I still haven’t received a hard copy of the paperwork that I requested. It is with utter disgust that I find myself writing to you in regards to the utter appalling customer services of your company. Dealing with [REDACTED] is akin to dealing with a bunch of lobotomised amoebas with learning difficulties. If you think that this is good customer service then you are in the wrong bloody job.
And the response from the CEO of [REDACTED] was, “what I am unable to understand is why the email attachments couldn’t be printed by yourself”.
Because I don’t have a printer you cretinous effin imbecile. Obviously intelligence is NOT a requirement for the CEO of a company. Also, I don’t have to justify my reasons for wanting [REDACTED] to post the documents to me.
Sir,
ONE HUNDRED AND TWENTY-TWO days. That’s right, ONE HUNDRED AND TWENTY-TWO days. It is now ONE HUNDRED AND TWENTY-TWO days since I contacted [REDACTED] and asked them to post some documents to me. And have I received these documents. In short, no.
The long answer:
On the 26th January 2026 I contacted [REDACTED] and asked them to post some documents to me. By post I mean that you print the documents, you then put the documents in an envelope, write my name and address on the front of the envelope, stick a stamp in the top righthand corner of the envelope, and then put the aforementioned envelope in a pillar box. Pillar boxes are bright red structures, and are dotted about town centres, or at least they used to be. So please explain why it is that ONE HUNDRED AND TWENTY-TWO days later I still have NOT received these documents through the post. Is that really too difficult a concept for the mentally negligible halfwits at [REDACTED] to understand. This is inexcusable, and is quite frankly an utterly appalling way to treat your customers.
All I want to do is transfer my [REDACTED]. Its not rocket science is it. Yet the utterly incompetent cretinous imbeciles that are employed by [REDACTED] have dragged this ongoing saga out for 4 months and I still haven’t received a hard copy of the paperwork that I requested. It is with utter disgust that I find myself writing to you in regards to the utter appalling customer services of your company. Dealing with [REDACTED] is akin to dealing with a bunch of lobotomised amoebas with learning difficulties. If you think that this is good customer service then you are in the wrong bloody job.
And the response from the CEO of [REDACTED] was, “what I am unable to understand is why the email attachments couldn’t be printed by yourself”.
Because I don’t have a printer you cretinous effin imbecile. Obviously intelligence is NOT a requirement for the CEO of a company. Also, I don’t have to justify my reasons for wanting [REDACTED] to post the documents to me.
