Customer Services

[Eucris]

Customer Service in this country is absolutely appalling and seems to be getting worse. What follows is the opening salvo from a rather wordy email that I sent to the CEO of a company.


Sir,

ONE HUNDRED AND TWENTY-TWO days. That’s right, ONE HUNDRED AND TWENTY-TWO days. It is now ONE HUNDRED AND TWENTY-TWO days since I contacted [REDACTED] and asked them to post some documents to me. And have I received these documents. In short, no.

The long answer:
On the 26th January 2026 I contacted [REDACTED] and asked them to post some documents to me. By post I mean that you print the documents, you then put the documents in an envelope, write my name and address on the front of the envelope, stick a stamp in the top righthand corner of the envelope, and then put the aforementioned envelope in a pillar box. Pillar boxes are bright red structures, and are dotted about town centres, or at least they used to be. So please explain why it is that ONE HUNDRED AND TWENTY-TWO days later I still have NOT received these documents through the post. Is that really too difficult a concept for the mentally negligible halfwits at [REDACTED] to understand. This is inexcusable, and is quite frankly an utterly appalling way to treat your customers.

All I want to do is transfer my [REDACTED]. Its not rocket science is it. Yet the utterly incompetent cretinous imbeciles that are employed by [REDACTED] have dragged this ongoing saga out for 4 months and I still haven’t received a hard copy of the paperwork that I requested. It is with utter disgust that I find myself writing to you in regards to the utter appalling customer services of your company. Dealing with [REDACTED] is akin to dealing with a bunch of lobotomised amoebas with learning difficulties. If you think that this is good customer service then you are in the wrong bloody job.



And the response from the CEO of [REDACTED] was, “what I am unable to understand is why the email attachments couldn’t be printed by yourself”.

Because I don’t have a printer you cretinous effin imbecile. Obviously intelligence is NOT a requirement for the CEO of a company. Also, I don’t have to justify my reasons for wanting [REDACTED] to post the documents to me.

 

[munch]

Sort of agree with the CEO. Was it really that hard to download the files and get them printed by a friend etc.

 

[Box Brownie]

Customer Service in this country is absolutely appalling and seems to be getting worse. What follows is the opening salvo from a rather wordy email that I sent to the CEO of a company.


Sir,

ONE HUNDRED AND TWENTY-TWO days. That’s right, ONE HUNDRED AND TWENTY-TWO days. It is now ONE HUNDRED AND TWENTY-TWO days since I contacted [REDACTED] and asked them to post some documents to me. And have I received these documents. In short, no.

The long answer:
On the 26th January 2026 I contacted [REDACTED] and asked them to post some documents to me. By post I mean that you print the documents, you then put the documents in an envelope, write my name and address on the front of the envelope, stick a stamp in the top righthand corner of the envelope, and then put the aforementioned envelope in a pillar box. Pillar boxes are bright red structures, and are dotted about town centres, or at least they used to be. So please explain why it is that ONE HUNDRED AND TWENTY-TWO days later I still have NOT received these documents through the post. Is that really too difficult a concept for the mentally negligible halfwits at [REDACTED] to understand. This is inexcusable, and is quite frankly an utterly appalling way to treat your customers.

All I want to do is transfer my [REDACTED]. Its not rocket science is it. Yet the utterly incompetent cretinous imbeciles that are employed by [REDACTED] have dragged this ongoing saga out for 4 months and I still haven’t received a hard copy of the paperwork that I requested. It is with utter disgust that I find myself writing to you in regards to the utter appalling customer services of your company. Dealing with [REDACTED] is akin to dealing with a bunch of lobotomised amoebas with learning difficulties. If you think that this is good customer service then you are in the wrong bloody job.



And the response from the CEO of [REDACTED] was, “what I am unable to understand is why the email attachments couldn’t be printed by yourself”.

Because I don’t have a printer you cretinous effin imbecile. Obviously intelligence is NOT a requirement for the CEO of a company. Also, I don’t have to justify my reasons for wanting [REDACTED] to post the documents to me.

Sort of agree with the CEO. Was it really that hard to download the files and get them printed by a friend etc.

There are also legitimate reasons for asking a/the company to supply 'original documents' rather than printable copies .........it all depends on what the documents are an the intended purpose.

Having said that, it is often the old adage that can pay dividends i.e. you get a better response with honey than you do with vinegar. No matter how p**sed you are, getting angry and negative rarely results in the response you wish for.

 

[munch]

There are also legitimate reasons for asking a/the company to supply 'original documents' rather than printable copies .........it all depends on what the documents are an the intended purpose.

Care to expand on that one, please?

 

[lindsay]

PACE. Police and Criminal Evidence Act (not sure of the year). At least I'd assume that was the thinking.

 

[cambsno]

There are also legitimate reasons for asking a/the company to supply 'original documents' rather than printable copies .........it all depends on what the documents are an the intended purpose.

Having said that, it is often the old adage that can pay dividends i.e. you get a better response with honey than you do with vinegar. No matter how p**sed you are, getting angry and negative rarely results in the response you wish for.

Can’t think of any. These days you can download certified bank statements etc. the only original doc I have needed was passport or birth certificate. And both of those are obviously with me. Can’t think of a time when I have needed official printed docs

 

[Beetnik]

I'm not a CEO but I used to be. I like to think that we gave excellent service and would always respond to any feedback, good or bad, but if you think you'll get a decent response by referring to employees as "mentally negligible halfwits" and "a bunch of lobotomised amoebas with learning difficulties" then you're unlikely to receive much in the way of a positive response.

What did the terms and conditions you presumably signed up to say about the provision of documents?

 

[Cagey75]

I'm not sure that using Caps lock over and over, then insulting them is the way to go! Yes, it's frustraing but look to other options , as above, print the papers yourself by whatever means. Not ideal, but it's always an option.

 

[Box Brownie]

Care to expand on that one, please?

PACE. Police and Criminal Evidence Act (not sure of the year). At least I'd assume that was the thinking.

That is one example (that I personally have never come across) but anything that might require 'prime documents' e.g. a copy birth certificate of which one might then need 'certified copies' for other correspondence.

 

[Pound Coin]

I hope the email was sent in green text.

 

[LCPete]

We have had to recently buy a printer because the ink had dried up in our old one to print out some important documents so understand the frustration but there are better ways to go about it, in our case they could have been posted but it was much quicker to just print them out scan them and email them back
I have always found that if you ask nicely companies and organisations will post documents

 

[Nod]

I hope the email was sent in green text.

Red ink on Izal!

 

[AndrewFlannigan]

I would put the original posting down to the unusually warm weather.

A cold drink, before applying fingers to the keyboard, can prevent a kerfuffle turning into a full on war, in my experience.

 

[Mr Bump]

Odd one I have always had a cheap laser printer for decades, running two limited companies i needed one and yes now i don't but its a small price just to have it for minor things.
I mean worse case here you could have gone to a print shop or a local library and had them printed for pence, i think @Eucris you are being a bit of a silly billy here.