Nick I have had about 10 rolls developed and scanned by Filmdev, scans have been available within 24 hrs of arriving at the lab and negs back with me within 3 days. In 30 years of using a vast array of postal development services, these are without out the quickest lab I have ever used. I would give them a call if you are having a return issue. They seem to have very attentive customer service. I had an issue with not receiving the invoice So wasn't able to pay ( although they still sent my scans through), they sorted the links quickly and were very apologetic. I use them for all but my 220 and tha is only because the don' do 220.