HELP ! WD My book has a padlock icon!

Raymond Lin

Raymond Lin

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I am using Mac OSX and all of the sudden the drive is locked !!! (on the actual enclosure, the light is lit) How do I unlock it? Its not a password lock but i can't write files to it?

I googled and i found something to do with running terminal commands?

I cut and pasted this and it did nothing

PHP: 
sudo chflags 0 /volumes/*
 
 sudo chmod a+rx /volumes/*

All my photos are on there (I have backup), but my LR catalogue is in there, and so is the wedding i spent a week processing!

I can access it, i can see the files, i can't however do anything to it ! not even copy a single jpeg into it. If it try, it just hangs.
 
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try this:

sudo chflags 0 /Volumes/Volumename
sudo chown 0:80 /Volumes/Volumename
sudo chmod 775 /Volumes/Volumename
sudo chmod -N /Volumes/Volumename

you need to replace "volumename" with the name of your drive. I think that may be your issue. You need to replace the "*" on the version you posted with the drive name also.

Also try doing it a line at a time.
 
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I tried this

sudo chflags 0 /Volumes/My Book 2TB
sudo chown 0:80 /Volumes/My Book 2TB
sudo chmod 775 /Volumes/My Book 2TB
sudo chmod -N /Volumes/My Book 2TB

even one line at a time, and keep getting

chown: /Volumes/My: No such file or directory
chown: Book: No such file or directory
chown: 2TB: No such file or directory

I dont think the spaces helps?
 
If you can read it then I would suggest that you copy the contents to another working drive before doing anything else.
 
use backslashes to escape the spaces in file paths

sudo chflags 0 /Volumes/My\ Book\ 2TB

etc
 
Raymond Lin said:
I tried this

sudo chflags 0 /Volumes/My Book 2TB
sudo chown 0:80 /Volumes/My Book 2TB
sudo chmod 775 /Volumes/My Book 2TB
sudo chmod -N /Volumes/My Book 2TB

even one line at a time, and keep getting

chown: /Volumes/My: No such file or directory
chown: Book: No such file or directory
chown: 2TB: No such file or directory

I dont think the spaces helps?
Click to expand...

Put the full filename in quotes (or use backslashes as advised above) but if you can read the drive back it up now then start fixing it.
 
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Done, but no change in the lights ?

Still lit up.

I am backing up though, will take about an hour before its copied all my photos across.
 
this is what i put in

sudo chflags 0 /Volumes/My\ Book\ 2TB
sudo chown 0:80 /Volumes/My\ Book\ 2TB
sudo chmod 775 /Volumes/My\ Book\ 2TB
sudo chmod -N /Volumes/My\ Book\ 2TB

One at a time.

I also tried

sudo chflags 0 /volumes/My\ Book\ 2TB

sudo chmod a+rx /volumes/My\ Book\ 2TB

No avail :(
 
It's nothing to do with your running Mac OS X, BTW, so none of the stuff above will make much difference, I'm afraid.

You appear to have turned on the hardware encryption built into the My Book drive.

http://www.itreviews.co.uk/hardware/h2235.htm

Another LED in the shape of a padlock illuminates when the data has been encrypted.
Click to expand...

This is controlled by Western Digital's Smartware software that came pre-loaded on the drive.

edit: Smartware User Manual, page 34

To remove password protection from your drive:

1. Click Security on the Drive Settings screen (see Figure 15 on page 31) to display the Your Drive is Secure dialog:
2. Type your password in the Password box.
3. Select the Remove security option.
4. Click Update Security Settings to remove password protection from your drive and redisplay the Set Security screen.
Click to expand...
 
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Then how the hell do i unlock that? I was just on forums and using lightroom.

The first thing i tried was using the WD Smartware and its unlock program thing and it says my drive is ALREADY unlocked!
 
Raymond Lin said:
The first thing i tried was using the WD Smartware and its unlock program thing and it says my drive is ALREADY unlocked!
Click to expand...

I don't suppose you've tried shutting down and turning it off - and turning it all back on again? :)

[If not, after you've finished your backup, of course]
 
I tried several reboot now and I can't get the WD Smartware CD virtual drive to come back now :/
 
According to the manual, there isn't one. By default, it's unlocked.

Raymond Lin said:
I tried several reboot now and I can't get the WD Smartware CD virtual drive to come back now :/
Click to expand...

[raises eyebrows]

Did you perhaps install Smartware on your Mac? (you should find it in /Applications if you did)
 
To remove password protection from your drive:

1. Click Security on the Drive Settings screen (see Figure 15 on page 31) to display the Your Drive is Secure dialog:
2. Type your password in the Password box.
3. Select the Remove security option.
4. Click Update Security Settings to remove password protection from your drive and redisplay the Set Security screen.
Click to expand...


Done the above in WD Smartware, it is STILL PAD locked.


I think i am going to have to start to accept that it's not a physical drive problem but a software problem on the drive. I never installed the WD smart ware until today before and it locked before it was installed. Since I cant even write to it, even with drive permission, I have to accept the idea that this drive is gone and I can't even return it for a replacement as it has all my wedding RAWs on it.

:/
 
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Get someone to try it on a PC ?

They may be able to unlock the drive using the windows version of the software.
 
Raymond Lin said:
Done the above in WD Smartware, it is STILL PAD locked.


I think i am going to have to start to accept that it's not a physical drive problem but a software problem on the drive. I never installed the WD smart ware until today before and it locked before it was installed. Since I cant even write to it, even with drive permission, I have to accept the idea that this drive is gone and I can't even return it for a replacement as it has all my wedding RAWs on it.

:/
Click to expand...

Is it prompting you for a password when you plug it in to the Mac? If it is, according to the manual it should prompt you to reset the disk encryption after five failed attempts (connect/disconnect the drive). This will wipe anything that you have stored on disk.

You did say that the problem is writing to the disk, that you can read the files and that you've taken a backup. So you should have all your data[?]

If you are able to reset the drive successfully, then you can restore your data to the drive from the backup you have taken.

If you don't have all your data backed up (including your LR Catalog and wedding RAWs) then getting a second drive to do so would be highly advisable. This would be a very good idea even if you weren't having this problem.

If you cannot reset the drive because it thinks it is unlocked then I suggest you contact Western Digital support

http://support.wdc.com/contact/index.asp?lang=en#europe

Tel 00800-27549338
 
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It doesn't ask for a password.

I have copied the most important stuff onto another HD now, will hopefully run LR off that, but then how does LR know when all the files are?
 
No, it's only 600G ish full, out of 2TB.

I formatted on the Mac from new so it's not ntfs so I'm not sure plugging it into the PC will fix ir.
 
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If it's any flavour of HFS+ then the PC won't recognise it and probably offer to reformat the disk (I suggest you don't, at least until you've got all your data safe :))
 
I have reserved an iomega 1.5TB drive and picking it up on the way home. Will transfer everything across, same folder structure and keep on working. With another 500G disc contain the image RAW and Lightroom .CAT.

Keep on working on my pictures and perhaps format the 2TB drive for the PC and use it for mundane stuff.....i don't trust it anymore even if i can fix it. I can't take it back to PC world for a replacement, as it has my original RAWs on it....pain in the butt, its only 2 months old !
 
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Oh, btw, all that stuff above i've tried in Terminal won't mess up my other drives from now on will it?
 
As long as you did it correctly, which it looks like you did.

Nothing particularly contentious anyhow.

If you want peace of mind, go to /Applications/Utilities, open Disk Utility and run Repair Permissions. Worthwhile doing every once in a while anyway, particularly before system updates.
 
Thanks Musicman, all's well now :)

The WD not only locked, but i found out it deleted/corrupted/lost 800 Raw files from a wedding that i JUST finished. But i had that other HD with all the Raws in. So it's all working now, except a hand full of pics where i edited it PS so it was a Tiff copy and LR can't find those, but except those, everything is back to normal !

Phew !

The importance of back up eh?
 
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