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I've used these guys once before without a problem. However, I just purchased a Panasonic Lumix camera from them for my dear old mum's Christmas pressie, and when it arrived it came with "Panasonic US/Canada" all over the box, a US charger with a US-to-UK plug adapter shoe-horned into the box, which is clearly not meant to be there, as the lid won't shut! Further to that, there's no warranty slip....
I spoke to someone at the retailer's, and he said that the reason for the lack of warranty slip was that it would've been part of a bundle including a printer, so had been separated out, and that they provide the warranty support themselves. Now, buyacamera.co.uk do sell "white box" deals like this, but my order certainly wasn't advertised as such! Thing is, I may well have accepted the order if their website had been more transparent; but, because they are clearly punting grey imports as UK-market versions, it’s left a bit of a bad taste... :thumbsdown:
Have just checked with Panasonic UK, and they’ve confirmed that the version I’ve got is for the US market, and not for the UK, therefore it won’t have a valid Panasonic-backed warranty. They also checked buyacamera’s website and confirmed that there was no indication that the products they’re selling are anything other than UK versions, which is clearly not the case.
Just thought you ought to bear it in mind if you're after an item which has a genuine UK manufacturer's warranty.
I spoke to someone at the retailer's, and he said that the reason for the lack of warranty slip was that it would've been part of a bundle including a printer, so had been separated out, and that they provide the warranty support themselves. Now, buyacamera.co.uk do sell "white box" deals like this, but my order certainly wasn't advertised as such! Thing is, I may well have accepted the order if their website had been more transparent; but, because they are clearly punting grey imports as UK-market versions, it’s left a bit of a bad taste... :thumbsdown:
Have just checked with Panasonic UK, and they’ve confirmed that the version I’ve got is for the US market, and not for the UK, therefore it won’t have a valid Panasonic-backed warranty. They also checked buyacamera’s website and confirmed that there was no indication that the products they’re selling are anything other than UK versions, which is clearly not the case.
Just thought you ought to bear it in mind if you're after an item which has a genuine UK manufacturer's warranty.
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