just received my nikon 80-200 2.8 af-d but....

moojii

moojii

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hi.

so excited i received a big parcel today...my new lens. yippee.

but when i opened the parcel i noticed the lens box looked like it had been trod on. lens is in perfect condition and as sharp as a tack.

also, there was no warranty card but the website i bought it from said they register it for warranty on the buyers behalf and give another years free warranty.

theres more. i bought a en-el3e for my d700. it was advertised as original but i received a hama copy!!!!

now, i am happy with the lens but suspect it may be a return. emailed them about the battery as i paid £40 for it and demanded a refund.

They do a 7 day refund policy but then i will have to wait for the money to go back onto my cc before i can buy another lens...what a right royal pain.

whats the right course of action.

btw...a prize for whoever can guess the website! :thinking:
 
I am guessing that the lens is probably an import, hence why they say they will register it on your behalf as you could not do it yourself, and doubt they could do it either to be honest.

Just my idea/opinion
 
At a guess, Simply Electronics.
If you're not happy, then the right course of action is to return the items.
I wouldn't be overjoyed at a squashed box myself.
 
To be honest i would return both for a full refund, where did you buy them from ? it just seems good customer service is few and far between these days :(
 
It was camerabox.

If it is an import will it not be covered under warranty?
 
moojii said:
It was camerabox.

If it is an import will it not be covered under warranty?
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No, because they aren't an official Nikon dealer, so you are, in effect,buying a secondhand lens, with no Nikon warranty. The 2-year warranty you have is with the seller,not Nikon.
 
moojii said:
That ain't good then.
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Well, it's not exactly a fragile lens, you could beat someone to death with one without even scratching it (not a suggested use :nuts:), the only real issue is if Camerabox go bust in the current financial climate, in which case you'd still have your credit card provider to hold liable for any faults that occured, assuming that is, that you bought it with a cc.....
 
Yeah it's a big beast.
Bought it with a credit card. How long they been going?
I think I'm being a but anal about it. So what if it is a import as long as I have comeback somewhere along the line.
Cheesed off about the battery though.
 
From camerabox website.

The first year is covered by the manufacturer. In the first 30 days, return the camera to us for exchange or repair. In the remaining 11 months, the camera is to go back to the manufacturer to be repaired. We can provide this information should you wish. The second year is covered by camerabox, who will liaise with the manufacturer to have the camera repaired at our own expense. In this period, the camera should be returned to us. Warranties cover parts and labour of cameras due to breakdown and do not cover accidental damage.
 
Being almost carved from solid metal and with it being an AF-D lens, it will probably out last you anyway. I have the AF-S version with far more to go wrong and it's getting on for ten years old! As it happens, there is an AF-S version at Grays for £1495 at the moment :eek: I nearly passed out. The AF-D is a great lens... enjoy it I say :thumbs:
 
moojii said:
From camerabox website.

The first year is covered by the manufacturer. In the first 30 days, return the camera to us for exchange or repair. In the remaining 11 months, the camera is to go back to the manufacturer to be repaired. We can provide this information should you wish. The second year is covered by camerabox, who will liaise with the manufacturer to have the camera repaired at our own expense. In this period, the camera should be returned to us. Warranties cover parts and labour of cameras due to breakdown and do not cover accidental damage.
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Interesting that they only refer to camera's not lenses/other accessories.
 
I recently bought the 80 - 200 f/2.8 AF-D from them as well. You can read about my experiences with them in the Shopping Thread.

However, the lens is an absolute dream to use... beautifully sharp, even at full extent and widest aperture. I got my first proper play with it this weekend taking some photos at a Jousting Tournament (see Flickr below). It did make my fingers ache after a couple of hours shooting, though!

Incidentally, my box was a bit duffed up when I received it as well... but nothing wrong with anything inside, and received with all paperwork and warranty information.
 
It is a solid lens and will last ages.

Duffed up boxes are not really an issue.........:shrug:
 
moojii said:
From camerabox website.

The first year is covered by the manufacturer. In the first 30 days, return the camera to us for exchange or repair. In the remaining 11 months, the camera is to go back to the manufacturer to be repaired. We can provide this information should you wish. The second year is covered by camerabox, who will liaise with the manufacturer to have the camera repaired at our own expense. In this period, the camera should be returned to us. Warranties cover parts and labour of cameras due to breakdown and do not cover accidental damage.
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In that case they'll have given you the Nikon warranty card, which will tell you which market it was originally intended for. IIRC if it's an american lens the serial number will start US....
 
The local Nikon (or whichever) distributor has to pay for warranty work and will therefore not normally look at any imported kit.

There are some exceptions but that is basically the position.

You would have two options in the event of a problem: ship the lens to the country of origin or pay to get someone like fixation to repair it.
 
Nikon's s/n are usually engraved very small on the aperture ring...
 
moojii said:
Imports aren't of a inferior quality are they?
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No, it will be no different to any other lens of the same brand. It is a warranty issue. The importer (for Nikon, Nikon Europe) is the one that foots the bill for warranty problems -- this is why they, understandably, will not look at lenses they didn't bring into the country.

If a shop imports a camera, lens, ... (to try and undercut the local price) then you must rely on the shop either shipping it back to the country of origin for repair or sending it off to (hopefully) an approved repair facility such as fixation. In this case any costs will be paid by the shop (or you).

The situation is the same with most companies as this model of distribution is common. It needs to change as shops are, to a greater or lesser extent, are hiding this from people, but for now...
 
Just spoke to them. They said the lens is either uk or eu stock. They said my invoice will act as a warranty as far as they are concerned and any problems to ring them. They said box could of been damaged in transit. If I return the battery they will give me a refund. I will keep the lens as it is a cracker but hope I don't have to test their warranty policy.
 
they have terrible feedback wont answer the phone nor return emails most times

i know where there warehouse is though in thame oxon
 
One importer I would recommend and have given me excellent service is Microglobe. Having made several purchases from them I found them most helpful with fast delivery times. Incase anyone is interested.

Realspeed
 
moojii said:
They said the lens is either uk or eu stock.
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Did the box contain the yellow warranty slip stamped Nikon Europe? Don't have one handy to check the exact wording of the stamp.

If it did you're fine, if it didn't then this is highly unlikely to be NIKON uk or eu stock.
 
acs said:
Did the box contain the yellow warranty slip stamped Nikon Europe? Don't have one handy to check the exact wording of the stamp.

If it did you're fine, if it didn't then this is highly unlikely to be NIKON uk or eu stock.
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From the opening post.

moojii said:
also, there was no warranty card but the website i bought it from said they register it for warranty on the buyers behalf and give another years free warranty.
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sdb123 said:
From the opening post.
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Sure, I was just emphasising that there would definitely be a yellow slip if this was as the company was trying to suggest.
 
Judging by some of the posts in the suppliers thread I linked to, I wouldn't be surprised if this lens was not brand new.
 
No warranty slip! But they did answer the phone and return my email. Oxford ain't far from me if anything goes wrong and they won't honour the warranty. Just gotta stop worrying and get on enjoying this great lens.
 
moojii said:
Just gotta stop worrying and get on enjoying this great lens.
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:)

An AF-D should prove to be a very reliable lens and there's probably less chance of something expensive going wrong than with a new AF-S lens or, considering their possible age, maybe even the older lenses we tend to think of as bomb proof.

It is a great lens to have, some would say even better than the later variants, so I'm sure you'll enjoy it.
 
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