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- Alan
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I know that the issue of back focussing has been discussed at length on this thread but just want to say how well Nikon have dealt with me.
I carried out the test that they suggest on their website and thought that mine was some way out so i emailed them with sample jpegs. They replied within 24 hours agreeing that it did look out , but that the lens that i was using could need attention. They asked me to register it with them for warranty work thro their website. This I did and immediately got a standard reply giving me a ref no and a link to a free postage label. I packed up the body and lens and sent it to them on 22nd Jan. On the 24th they acknowledged receipt with a tracking no. and estimated return by 7th Feb.
Today, the 29th i received them back. Body had been checked and adjusted, lens had the zoom helicoid adjusted and lubricated, focus, resolution etc tested, elements cleaned and alignment checked etc etc.
Yesterday i got emails and texts saying that it had been posted back and then I got text from DPS saying on its way and another this morning saying it would be between 10-11am - and it was.
All done at no cost to me.
The pieces look and feel like new and I am really pleased with this exceptional service. I had been apprehensive about sending the stuff back and wondered whether I should live with the back focus issue but following this experience I would have no hesitation again.
I carried out the test that they suggest on their website and thought that mine was some way out so i emailed them with sample jpegs. They replied within 24 hours agreeing that it did look out , but that the lens that i was using could need attention. They asked me to register it with them for warranty work thro their website. This I did and immediately got a standard reply giving me a ref no and a link to a free postage label. I packed up the body and lens and sent it to them on 22nd Jan. On the 24th they acknowledged receipt with a tracking no. and estimated return by 7th Feb.
Today, the 29th i received them back. Body had been checked and adjusted, lens had the zoom helicoid adjusted and lubricated, focus, resolution etc tested, elements cleaned and alignment checked etc etc.
Yesterday i got emails and texts saying that it had been posted back and then I got text from DPS saying on its way and another this morning saying it would be between 10-11am - and it was.
All done at no cost to me.
The pieces look and feel like new and I am really pleased with this exceptional service. I had been apprehensive about sending the stuff back and wondered whether I should live with the back focus issue but following this experience I would have no hesitation again.