Not registering Canon warranty?

dougan

dougan

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Dougie
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RGB photo have given me a extra years warranty on my 550D. I presume the first year Canon will cover it. Second year, I would send it back to RGB and they would send it to Canon, at their expence.

This is the reply I got about registering the camera with Canon.

Hi

You can do but at the moment there is no real point as you dont gain anything.
We would say not to as that will help us if the camera was to go faulty in the second year.

Regards

Sales Team

Is there anything to be gained by registering it with Canon?

Thanks
 
Is that RGB Photo's sales teams response?

Sounds a bit iffy ro me....

Gary
 
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If you didn't register it, and they had to send it back in the second year, "if" they registered it then, and "if" they created a receipt within their year, then their two year guarantee would infect be cannons 1 year guarantee, stretched to two years. Thats a lot of "If's" though and I don't want to suggest anyone is doing anything dodgy.
 
Can I use the enclosed Canon software if I do not register the camera?
 
meehaja said:
If you didn't register it, and they had to send it back in the second year, "if" they registered it then, and "if" they created a receipt within their year, then their two year guarantee would infect be cannons 1 year guarantee, stretched to two years. Thats a lot of "If's" though and I don't want to suggest anyone is doing anything dodgy.
Click to expand...

You have said what I think......


Dougan - not sure about the software, software from my last 2 bodies were upgrades from the master originally loaded years ago when I bought a 300d and simply cannot remember if the process requires registration?
Gary
 
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AFAIK, there's no need to register the camera with Canon. They will just ask for proof of purchase if you approach them directly with a warranty claim.

You don't need to register to use the OEM software. Just install and update it.
 
Is the camera a genuine UK model? I can't rememember the name of the company, but I once found a UK based company who gave a 2 year warranty on 5DMKII's they were selling (which were very cheap). On further investigation, they were grey imports. It turned out this warranty was actually some form of an insurance policy.

As for 'registering' your camera with Canon. I personally didn't bother as its the reseller who is legally responsible for getting the gear repaired etc during the warranty period and not the manufacturer.
 
Further to this original question, I have now seen RGB Photo are no more.
So their extra years warranty is now worthless.
As I did not register the camera with Canon, what happens if it needs repairing between now and when it is 12 month old?
 
dougan said:
As I did not register the camera with Canon, what happens if it needs repairing between now and when it is 12 month old?
Click to expand...


As long as you have your receipt, warranty is honoured by Canon.
 
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dougan said:
Further to this original question, I have now seen RGB Photo are no more.
So their extra years warranty is now worthless.
As I did not register the camera with Canon, what happens if it needs repairing between now and when it is 12 month old?
Click to expand...


As long as its a Canon extended warranty and not Canon for a year and then the outfits third party contracted service provider. The latter could present an issue
 
Hi Jennifer,
I think the first year would have been Canon's standard 12 month warranty. The second year, was provided by RGB. I think I had to send them the camera, and then the y would have sent it to canon for repair, at their expence.

So now I just revert to a 12 month warranty via Canon.
 
dougan said:
Yes, I have the original RGB receipt. Just wondered seeing the have gone bust, if Canon would still honour it.
Click to expand...

I'm also wondering if, in effect, the credit card company would have to honour year two. they normally have joint liability I think. But I just hope I don't need to use yr 2 of mine !
 
dougan said:
Yes, I have the original RGB receipt. Just wondered seeing the have gone bust, if Canon would still honour it.
Click to expand...

I would say they will do as the receipt shows the date you bought it and at that date, RGB is a registered company. Even an unregistered seller receipt is being honoured by Canon who in terms of "VAT" does not exist.
 
As far as I am concerned, 'registering' a product with a manufacturer serves only one purpose, namely providing your contact details for a mailing list.
 
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Can't see RGB honouring the extra warranty, now trading under a different name and to all purposes a new company

One little tip here, if you are a Nat West customer with ana advantage gold account you can get an extra years warranty for free on up to six products a year
Has to be bought with your Nat West debit or credit card and registered within a certain time period, includes accidental damage too which can't be bad
 
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