Hello Toni,
Thanks for using ON1 Software! I apologize for the frustration with Photo RAW. We've been tracking similar issues with some of our other Windows users. Does this issue occur with all of your images, or a certain type? I recommend following the steps below as a first step to troubleshooting this problem. These steps have solved similar problems for our other Windows users.
First, it is critical that you visit the manufacturers website to download the latest driver directly from them. Updating thru the Windows updater will not give you the latest driver.
Full Instructions are available here:
https://on1help.zendesk.com/hc/en-us/articles/205310358-How-to-update-video-card-drivers
Once you have updated your video card driver, please reinstall the program from the most up to date installers from our release notes page in the link below:
https://on1help.zendesk.com/hc/en-us/articles/235180448
When the download is complete, please right click on the .exe file and choose "Run as the Administrator". After completing the install, please open the NVIDIA or AMD Control Panel (depending on what brand is installed on this machine) and make sure the Photo RAW is configured to run exclusively off of this GPU. Here is some more information on how to do so:
http://www.pcadvisor.co.uk/how-to/pc-components/how-set-default-graphics-card-3612668/
https://support.serato.com/hc/en-us...use-your-dedicated-GPU-on-a-Windows-computer-
Apply these changes and reboot your machine. Please let us know if the issue persists.
- Ryan | Technical Support