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- Name
- Andy Jones
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Hi, if you're a pipex/tiscali user could you please try the following for me and report back.
Open a Command Prompt window and type
tracert 69.41.55.236
and press return. You'll get a bunch of stuff displayed showing the route from your machine to a computer in the US. Mine looks like this:
To copy and paste from a dos prompt you need to click on the little icon top left and select Edit > Mark from the menu. Then click and drag over the text you want to copy. Once it's highlighted press ENTER to copy it to the clipboard.
I can't reach the site (it's Canon's support site for europe) but Pipex support say they can and that it must be my machine although they can't explain how my machine can have any effect on the result of the tracert nor will they provide me with their own tracert logs so I can compare.
Many thanks for the help and effort folks
Open a Command Prompt window and type
tracert 69.41.55.236
and press return. You'll get a bunch of stuff displayed showing the route from your machine to a computer in the US. Mine looks like this:
Code:
1 * * * Request timed out.
2 22 ms 24 ms 20 ms glo-2-dsl.as9105.net [212.74.111.191]
3 23 ms 22 ms 24 ms ge1-2-27.glo0.as9105.net [212.74.106.106]
4 25 ms 25 ms 27 ms pos0-0.bri1.as9105.net [212.74.108.162]
5 30 ms 30 ms 30 ms ge0-0-0.he-lon0.as9105.net [212.74.109.14]
6 28 ms 29 ms 28 ms ge4-0-0.he-lon1.as9105.net [212.74.106.54]
7 28 ms 32 ms 33 ms ge-6-1-0.lon22.ip.tiscali.net [213.200.78.233]
8 so-7-0-0.lon11.ip.tiscali.net [89.149.186.30] reports:
Destination net unreachable.
To copy and paste from a dos prompt you need to click on the little icon top left and select Edit > Mark from the menu. Then click and drag over the text you want to copy. Once it's highlighted press ENTER to copy it to the clipboard.
I can't reach the site (it's Canon's support site for europe) but Pipex support say they can and that it must be my machine although they can't explain how my machine can have any effect on the result of the tracert nor will they provide me with their own tracert logs so I can compare.
Many thanks for the help and effort folks