hello all,
I really hate Plusnet, i have been with them for 21 months now and up
until March of this year all seamed ok (a bit Slow) but ok i suppose. Then
end of march came and plusnet billed me more than what they should of
done. So, ok but here is the issue i had with them. It took them almost 4
weeks bar a few days for them to refund me. Then to make it worse for me
they did it once again the next month, even after saying all was ok and my
billing structure had been adjusted to the correct amount. Then they did
it a 3rd time. This time their excuse was "Ahh, your in a market 2 area so
the prices on our website would be a little higher, as the exchange is a
little more rural." Nowhere on the website (that I was told about) did it
say anything about market 1,2 and 3. Nore was I told during the upgrade
call. But i told them that i was not told about any price hike due to
exchange type or location. I even asked what the price would be and they
confirmed it would be set at £25 plus VAT. But there excuse was "Ahh well
that’s the price like it or lump it" nice customer service huh.....NOT!
Then to top it all off they cut my speeds down from a healthy 6.5 meg down
and 844kbps up to 1.5 meg (at its best) and 512Kbps down (How strangely
close to a dispute). So i phoned in with a fault and they started to blame
me, my hardware and then BT. So a PSTN engineer was dispatched to repair a
none existent fault, no fault was found (Well not any that would effect my
BB service). So i phoned very angry that plusnet are failing to help me
and get my BB working again, as after all i use it to run my business. So
an order (on my advice to them, which plusnet thought was a good idea) was
placed to have an upgrade from ADSL Max to ADSL2+ for a week later. We are
now on the 21st of April 2011 and the engineer is at the exchange changing
me over onto ADSL2+. That very same morning my phone service and broadband
went at 11.30am (Peak time for my business) so no inbound or outbound
calls could be made. Also my BB was cut off as well, but plusnet said “You
wouldn’t notice the change.” Anyway we are now on the morning of the 22nd
of April 2011, baring in mind Easter bank holiday is looming over us, and
I still have no BB connection. So I phoned in to plusnet support and they
told me, “An engineer had identified a faulty peace of hardware at the
exchange, which needed to be replaced in order for service to be
restored!.” I was also told in the same phone call “That we would not be
able to send an engineer out, until after the bank holiday. But if you pay
an extra £9.99 per month enhanced care plan (min 12 month contract –
another money spinner for them) we could get one out to you today with 2
to 4 hours” I of caurse said “no I wouldn’t pay you any more money as your
not helping me now let alone me paying more.”. You would think as this has
now been in action for 3 weeks, and that i have a business line, the least
they could of done was offered me this package free for 6 months. But no
Plusnet said “Im afraid BT don’t work during bank holidays for normal end
users, so you will have to wait”. They wouldn’t even offer me a backup
like a 3G dongle, so I could at the very least do some work.
Im not at all happy with Plusnet or their customer services for that
matter I intend to release a video review on plusnet on youtube.com which
I understand is one of their major advertising partners. I think plusnet
are technically dumb, customer care stupid and PR obsessed. An example of
the monkeys at work can be found here
http://www.asa.org.uk/ASA-action/Adjudications/2011/1/PlusNet-plc/TF_ADJ_49655.aspx
If you are looking for a good old rant, or if you’re thinking of joining
plusnet and want to read more at what they are truly like. Then forget the
ads you hear on the TV and radio. Come and see what these horrendously bad
monkey tapping animals at plusnet are really like for us paying customers.
Please visit
www.ihateplusnet.blog.co.uk
I currently pay between £70 to £90, for these crap call centre monkeys!
Do you expect usernames like “sunkmonkey” to be associated with Plusnet,
well I can tell you they are. Check this out
http://www.youtube.com/watch?v=_Y3RSEh3bTs titled “Plusnet Team B Karting”
– there driving is as bad and slow as their services too.
Maybe all Plusnets CSC and Faults team agents / systems are all Ganger /
Scunk smoking monkeys!. Well everyone is willing to take on your business
and your cash!. But post services and customer service leads much to be
desired.
Hope you enjoyed this read as much as I enjoyed posting this honest review
of this horrendous ISP (Plusnet).
--
Warmest Regards
landman