Thumbs up, as above posters just cancelled my existing subs with a support agent and re-ordered the new pricing (with a new AdobeID)
Mine wouldn't (i did ask), said i needed a new id but it's not the end of the world so all goodI didn't need to change my Adobe ID. I was completely upfront as to my intentions with the rep. She went ahead and cancelled during the webchat and even sent me the link to sign up again for the new offer.
FWIW no need for me to change ID either.
Since my post above I've received an email confirming my old subscription will end tomorrow (I'm assuming they'll be no problem with the new one taking over). Also, I've had my cloud file storage reduced from 20GB down to 2GB - no loss for me.
That's strange, they cancelled mine and I then renewed with the same id
Not had that happen here. Last 8.57 payment for me was the 31st July next payment has been 1st Sept for £6.98.Should have posted this here instead of the other thread:
Anyone else here like me who cancelled existing plan to take out the £6.98 plan and have just been hit with two direct debits - one for £8.57 and one for £6.98......?
Not had that happen here. Last 8.57 payment for me was the 31st July next payment has been 1st Sept for £6.98.