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  1. Asha

    Asha

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    Hi Gang,

    I'm in need of some help from the computer boffs in here.

    Got a malicous virus into my computer..... don't worry this link is safe ( genuine microsoft malware protection center).....

    http://www.microsoft.com/security/portal/threat/encyclopedia/Entry.aspx?Name=Live+Security+Platinum

    At the bottom of the page it states that microsoft security essentials will detect and remove the virus if a full scan is run.
    This i have done and indeed it has freed up the computer to allow me to access internet etc but the "Live security platinum" program/virus remains in my programs and i'm unable to uninstall it............Does anyone know what i need to do to shift it completely??
     
  2. Tigger.ufo

    Tigger.ufo

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    4,205
    Name:
    Heather
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    Is this a recent thing Asha?

    If so you may be able to go back to a restore point before the virus was there but you will probably lose some data if it is not backed up.

    I assume you have tried to uninstall through control panel?


    Heather
     
  3. Asha

    Asha

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    Yes it came about yesterday evening...I tried restore point but to no avail.....fortuanatly the security system (microsoft security essentials) i have installed has managed to at least put this rogue on hold as it were and allows me to access my programs and internet etc but I'll be damned if I can remove it completely from the computer.

    I have found one or two links online suggesting ideas of what to do but I'm a little concerned that they are themselves malicous hence why i'm requesting help from those in the know on here!

    Edit: yes i keep tring to uninstall through the control but again it refuses to budge!
     
    Last edited: Aug 25, 2012
  4. Tigger.ufo

    Tigger.ufo

    Messages:
    4,205
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    Heather
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    Well, that's the extent of my computer knowledge! :LOL::LOL::LOL:


    Hopefully someone else will be along soon!


    Heather
     
  5. neil_g

    neil_g

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    Neil
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    Install and run malwarebytes.

    Ps there's a computers section ;)
     
  6. jon ryan

    jon ryan

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    Jon
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    Yuck! I'd go straight for professional help. Any idea how you it got it? Did it get through a firewall and so forth?
     
  7. Asha

    Asha

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    OK I'll check malwarebytes

    If this is in the wrong section (as it looks like it may be!) then perhaps a mod would care to move it.....thanks!
     
  8. Asha

    Asha

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    Not 100% sure Jon......had been surfing for holiday accommodation in France ( was considering a weekend away !)....I recall one of the links being a little long winded in loading but nothing was obvious.....not long after all internet access and most programs were blocked!!

    Fortuanatly I haven't succombed to these very often as i'm generally careful what I click on but they are a darned nuisance!
     
  9. gramps

    gramps

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    If malwarebytes doesn't find it try the online scanner at Kaspersky.com
     
  10. Flossyrockstar

    Flossyrockstar

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    Name:
    Tarquin F'tang-Olé-Biscuitbarrel. Or Pete for short!
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    Ditch ms security essentials and get avast free av, it will get rid. (y)
     
  11. jon ryan

    jon ryan

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    Jon
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  12. Asha

    Asha

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    Thanks guys...just downloaded malwarebytes and running scan atm.
     
  13. Asha

    Asha

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    Wow....it looks like it's gone!

    Many thanks for all your help .....(y)
     
  14. jon ryan

    jon ryan

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    Excellent! Hope it doesn't come back.
     
  15. wegotitugetit

    wegotitugetit On the hit list !!!

    Messages:
    7,912
    Name:
    alex
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    i had some before and malwarebytes got rid good programme
     

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