Bang on... quick connect it's an easy way to do it.QuickConnect.
Synology NAS External Access Quick Start Guide - Synology Knowledge Center
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Bang on... quick connect it's an easy way to do it.
Quite common, just proceed with manual, are you familiar with port-forwarding if necessary?
It only works if I’m at home on the same network. Not if I’m away from home trying to access itHave you tried :
Remote access - through Synology website/my account?
It definitely is yes!I know this might sound stupid but is the NAS actually switched on when you are out and about.
Ooh, I like it. Thank youI have a synology NAS and have recently started using Tailscale. I won’t say I understand it but generally just seems to work
Nick if your just wanting to hit your Synology Login for the NAS then Quickconnect, however if your wanting to access things like Plex, CCTV then your EE router will need UPNP. I would hope it has being EE, this will enable auto port mapping on the router for the NAS access.
Nick have you followed this ?Still struggling, I’m using quick connect via web browser and can only connect when I’m at home on the same Wi-Fi, as soon as I leave the network I can’t access it.
I just want to access my photos online like a cloud service
Tried that and when I go to external access Quick Connect is checked but the advanced settings are greyed outNick have you followed this ?
QuickConnect | DSM - Synology Knowledge Center
Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need.kb.synology.com
Not much ive seen on that issue. only thing i see is going to the online portal disabling it then re-enabling it. im pretty sure the Advanced section lets you choose what things you can see, let me fire up mine and see what it saysTried that and when I go to external access Quick Connect is checked but the advanced settings are greyed out
SO when youve clicked Quickconnect i presume all your IDs are correct in the blue box below ? IE Quickconnect ID :JohnDoe, then the DSM address etc ?belowTried that and when I go to external access Quick Connect is checked but the advanced settings are greyed out
I have no idea what I’ve done, but now I can log in! Now the issue is I can’t access my folders… it says shared folder but when I click on it I get this screen:SO when youve clicked Quickconnect i presume all your IDs are correct in the blue box below ? IE Quickconnect ID :JohnDoe, then the DSM address etc ?below
I have no idea what I’ve done, but now I can log in! Now the issue is I can’t access my folders… it says shared folder but when I click on it I get this screen:
I used DS File on the Wi-Fi but as soon as I disconnected or attempt outside the home I get this message:That’s the management of the shared folder, are you using “DS File” or the WebUI?
I did but to be honest I don’t understand how it worksDid you try tailscale and set the nas as a network drive?
Just checking. You are using your quickconnect ID and not your IP address to login to DS File aren”t you?I used DS File on the Wi-Fi but as soon as I disconnected or attempt outside the home I get this message:
Just checking. You are using your quickconnect ID and not your IP address to login to DS File aren”t you?
Also have you setup any rules in the firewall which could be blocking external access.
Another thought. Try connecting by logging in to your account on the Synology website.
We have a winner…. I was trying to log in via my IP…Just checking. You are using your quickconnect ID and not your IP address to login to DS File aren”t you?
Also have you setup any rules in the firewall which could be blocking external access.
We have a winner…. I was trying to log in via my IP…
Thanks everyone for your valuable input
Agreed! I’m not a Luddite by any means but it does seem to assume you have more knowledge of NAS than maybe you doPleased it has been fixed. I have to say that I do not find the Synology instructions easy to follow. I am no expert but for a consumer product it should be easier.