Defiance
Green and Hairy
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I had an unusual experience this week - outstanding customer service !!
I know that Tesco are sometimes criticised because of their size and power, but I have to say their customer service is absolutely superb.
I won't go into much detail, but I bought an expensiveAcer laptop for my wife which suffered a large screen housing crack at 15 months old, 2 months out of warranty, caused by a design/manufacturing defect. I rung Acer who were worse than useless and refused to consider any contribution.
I called Tesco Electrical helpline as they sold it, and they were very friendly, listened, and rung Acer too and found them equally useless They suggested I call their main customer service number and request a claim form. I rung and was again handled by a very polite person in an english call centre who sent me the form.
I completed the form and sent it to Tesco last Monday with photos etc. I got a letter back on Thursday morning offering me 75% of the value back and I could keep the laptop (which does still work). This morning I got the cheque.
Not sure why I'm posting this really, I think I'm just unbeleivably impressed with Tesco, a British company, employing British people, providing first class service It also shows what you get when you ask !
I know that Tesco are sometimes criticised because of their size and power, but I have to say their customer service is absolutely superb.
I won't go into much detail, but I bought an expensiveAcer laptop for my wife which suffered a large screen housing crack at 15 months old, 2 months out of warranty, caused by a design/manufacturing defect. I rung Acer who were worse than useless and refused to consider any contribution.
I called Tesco Electrical helpline as they sold it, and they were very friendly, listened, and rung Acer too and found them equally useless They suggested I call their main customer service number and request a claim form. I rung and was again handled by a very polite person in an english call centre who sent me the form.
I completed the form and sent it to Tesco last Monday with photos etc. I got a letter back on Thursday morning offering me 75% of the value back and I could keep the laptop (which does still work). This morning I got the cheque.
Not sure why I'm posting this really, I think I'm just unbeleivably impressed with Tesco, a British company, employing British people, providing first class service It also shows what you get when you ask !
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