URGENT help needed please look at these.

TG.

TG.

Messages
6,637
Name
Tel
Edit My Images
No
hi,

can someone please help, i have recently sold my panasonic FZ20 to someone from ebay, my problem is he is claiming there is a MAJOR fault with it, probably best if i let you read the message he sent to me and a couple of test photos then judge for yourself, but personally i cannot see his problem, so please take a look and let me know what you think.

(this is his message)

The camera arrived this morning. I was very pleased with its cosmetic condition. Unfortunately when I came to test the camera I discovered it has a major fault. I am uncertain as to exactly the cause, but when viewing magnified images certain colours, particularly red, are leaching out into surrounding areas. I can send you examples if you wish. You may not have noticed this if you have just been using the camera as a simple 'point and shoot' without enlarging. Nearly all my work however requires enlarging a small area of the image.
This is clearly a fault that is covered under the guarantee, but I wanted this camera for a holiday I'm going on soon, and have no idea how long it might be away. I would be interested to hear what you think about this.
Regards.

(i replied then he sent this)


Hi there,
Thanks for your reply. I attach two examples of test shots I took in the garden this morning. If you magnify the pink flower and the orange leaf you will see the problem. I don't think its only red that has the problem, but its the one that shows the worst of it. I imagine this is a sensor fault but without contacting Panasonic I can't be certain.
I did try a different card to eliminate that possibility, and also tried different white balance and colour settings, but to no avail. I took some replica shots with an Olympus C765 UZ that I have also, just to make sure I wasn't going mad, but as I suspected they were fine.
Regards.

UPDATE.. JUST CHANGED THE HOST OVER TO IMAGESHACK AS I WAS ADVISED THEY SHOW THE FULL SIZED IMAGES.

maxcpic2ji5.jpg



maxcpic1vn6.jpg




if anyone can explain what this guy means i would be most grateful, as personally i can't see what the problem is,many thanks to you all in advance.
 
If that is the full image you need to zoom in to 100% and post a crop of the detail in question or we can't judge anything either.

My guess is it is a function of the image stabiliser program in the camera. Both shots show 400mm+ focal length in the exif so i assume the stabiliser is working. maybe tell him to turn the stabiliser off and see if he prefers the blurred shots instead :)
 
Hey - my D2x does this with some colours aginst bright areas - like areas of dark (leaves for example) against the sky.
If my camera does it, then most probably do it to some extent.
If his work is as critical as he says, he should invest in specialist equipment or use a film camera.

His problem - not yours - sold as seen.
 
Personaly, I'd get him to send you (and us!) some RAW files from the panny as it looks to me like he has the in camera NR cranked right up, which on the panasonic is pants. I used to have one, so I know.

If you get him to provide some then send me a PM and I'll have a look at them for you.

Ultimately though, caveat emptor does apply and you have no reason to sort this problem for him unless you feel morally obligated.
 
Gandhi said:
Personaly, I'd get him to send you (and us!) some RAW files from the panny as it looks to me like he has the in camera NR cranked right up, which on the panasonic is pants. I used to have one, so I know.

If you get him to provide some then send me a PM and I'll have a look at them for you.

Ultimately though, caveat emptor does apply and you have no reason to sort this problem for him unless you feel morally obligated.
Click to expand...

thanks guys for you comments,my first thoughts were that he if wanted to take specilised magnified shots is that he should of gone for a more specialised camera than the FZ20 and yes gandhi your right i don't have any obligation as the camera has always worked a treat for me so maybe i should stop worrying, it's just that i have always had 100% feedback on ebay and would like to keep it that way, anyway i've just cropped these pics to see if you may have any further thoughts, thanks again guys. (y)

PS and would you agree there is no MAJOR fault with this camera ?

UPDATE.. CHANGED THE HOST OVER TO IMAGESHACK AS I WAS TOLD THEY SHOW THE FULL SIZE IMAGE.

maxcpic2croppedcd7.jpg


maxcpic1croppedhd8.jpg
 
thailand tel said:
PS and would you agree there is no MAJOR fault with this camera ?
Click to expand...


Yes.

Does his feedback indicate you are dealing with someone a bit strange?


Edit: send him a link to this thread if he wants second opinions.
 
Sounds like he's done this a lot of times. Maybe trying to get refunds or discounts.

thaliand_tel, you should check out your old photos with bits of red in it to see if it's the same. He could have just altered the picture and blurred out the red.
 
found a review that says this:
The Leica lens produces remarkably little barrel distortion at its widest setting and essentially no distortion at more telephoto settings; another very impressive feat. Plus, the lens displays extremely good edge-to-edge sharpness across the frame, and photos show almost no purple fringing. It does, however, produce moderate red/blue chromatic aberration at telephoto settings, and we noted a similar red color fringing around highlights in many of our shots.

that might be the issue, if the contrast and brightness on the camera are cranked up...
 
I haven't seen anything quite like this but it looks like the red channel is maxed in the shots and this is combining with a fair bit of CA. Somebody also mentioned the IS - these can do weird things if you are right at the limit. The one in the Alpha 100 can produce 2 sharp images in a frame so Pana's Mega OIS could do this.

To me it doesn't looks liek a fault in the particular camera - more like a weakness in the model. But not a serious one. At full size I wouldn't glance at the first and just think "maxed red" at the second - even if I was reviewing the camera I'd do a lot more tests before critcising it for this.
 
RobertP said:
Yes.

Does his feedback indicate you are dealing with someone a bit strange?


Edit: send him a link to this thread if he wants second opinions.
Click to expand...

he does have 100% feedback, but he did send me a message asking if i could send it normal post with £200 insurance on it, as he was in no hurry to receive the camera (personally i would want it ASAP) i thought this a bit odd and it crossed my mind that he may not have to sign for the parcel if i send normal post and then he could claim off the insurance, or am i just being paranoid. :cautious: so in the end i sent it next day special delivery just to be on the safe side.
 
As above, check your old images, tell him to put everything on basic settings and try again, but as with all these things its a sold as seen, was perfectly OK. It does sound as though he is trying to pull a fast one some where. Tell him to register here and post some pics for more in depth help, what's he got to lose, I would, but if he's dogdy then I bet he won't.
 
thanks fro the comments guys, it's kind of put my mind at rest, i do think there is something amiss with this guy, i've checked back on some of my photos taken with the panny and there was'ent anything like the pics he sent me to make me think there was anything wrong with the camera, also bearing in mind the camera is only 7 months old he could always contact the manufacturer, i also sent him the reciept as i purchased it from john lewis in watford, so i guess he could always take it back there and argue the toss with them.
 
Here here, well done.....like Ark said, its his problem now.:rules: :razz:
 
Bit late to the party but looking at that it almost looks like a hashed photoshop attempt, that pink just doesnt seem natural in that light.

Also (although I guess this is a long shot as I dont see you need to refund anything) be sure that if theres any consideration of a refund you get "your" camera back, not someone elses.
 
It's a frikin' point and shoot not a pro body!!!!


Sorry, just couldn't keep it in anymore. :D
 
SammyC said:
It's a frikin' point and shoot not a pro body!!!!


Sorry, just couldn't keep it in anymore. :D
Click to expand...

I wasn't going to say anything (unlike me to be polite - must see a Doctor...) but Sammy's right - it's a cheapo P&S FFS!
 
Did you describe it as 'perfect working order' or similar in the auction? if so you may have a problem but I'd get him to send the camera back to you for testing if he continues to complain, that way you can take your own test images. Also contact panasonic yourself about it to see if it's an acknowledged problem.
 
Steep said:
Did you describe it as 'perfect working order' or similar in the auction? if so you may have a problem but I'd get him to send the camera back to you for testing if he continues to complain, that way you can take your own test images. Also contact panasonic yourself about it to see if it's an acknowledged problem.
Click to expand...


i did describe it in superb condition, and as far as i was concerned it was and is, unless of course he has f****d it up in the meantime, also when i advertised the camera i left a link to dpreview which gives a full and comprehensive review of the camera, anyway i looked again lastnight at quite a few of the photos i had taken with it, and there was nothing like he had sent me with red abberations leeching into other colours,(as he put it) i definately think this guy is up to no good, so i emailed him today and told him to send his test photos to panasonic (be interesting to see if he does)

so the bottom line is the money he paid me for it has now gone into my account, and so i'm not going to worry about it to much, the only downside is if he leaves me bad feedback on ebay, as up to now i have 100%, but if he does i guess i will just have to live with it, as they say s**t happens, anyway once again guys thanks for all your advice and comments very much appreciated (y)
 
thailand tel said:
i did describe it in superb condition, and as far as i was concerned it was and is, unless of course he has f****d it up in the meantime, also when i advertised the camera i left a link to dpreview which gives a full and comprehensive review of the camera, anyway i looked again lastnight at quite a few of the photos i had taken with it, and there was nothing like he had sent me with red abberations leeching into other colours,(as he put it) i definately think this guy is up to no good, so i emailed him today and told him to send his test photos to panasonic (be interesting to see if he does)

so the bottom line is the money he paid me for it has now gone into my account, and so i'm not going to worry about it to much, the only downside is if he leaves me bad feedback on ebay, as up to now i have 100%, but if he does i guess i will just have to live with it, as they say s**t happens, anyway once again guys thanks for all your advice and comments very much appreciated (y)
Click to expand...

I've had folk like this on Ebay a couple of times, and it really suck... Ebay is full of people like that :shake:

I hardly sell on Ebay due to people like this since sometimes its not worth the time. If i do then a disclaimer on the page saying "Sold As Is." is suffice IMO.
 
My girlfriend sold an item on ebay a few months ago and got an email complaining that the buyer had to go to the post office and pay because the postage on the item was insufficient, my girlfriend hadnt even posted the item as she couldnt get out of work that week - thats the type of people that make me avoid ebay with exception of a few trusted traders :cautious:
 
Hate to put a dampener on things Tel but it might not be over just because the money has gone through I can't remember the specifics but I read something a while back about charge-backs using paypal where once they've paid you the try to get the money back through paypal some how. Might be worth looking into so you can be prepared just in case.

Best of luck
Kev
 
Kev Mills said:
Hate to put a dampener on things Tel but it might not be over just because the money has gone through I can't remember the specifics but I read something a while back about charge-backs using paypal where once they've paid you the try to get the money back through paypal some how. Might be worth looking into so you can be prepared just in case.

Best of luck
Kev
Click to expand...

i think you may be right kev, but to do that they have to go down the dispute rd with ebay first, as paypal can't just take money from your account, if he did want to go down this rd that would be no problem for me, to be honest i just think the guy is trying it on, or he was very knaive about the limitations of this camera, i guess a bit like trying to buy a rolls royce for the price of a mini,it just does'nt make sense to me,

A.. why someone would want to take photos from a distance of small obects like flowers and dragonflys(which is what he said he wanted it for) and then try to magnify them why not just get closer and or use macro :shrug:

b.. if you wanted to be that specialised you would buy a DSLR and the appropiate lenses, and not a prosumer point and shoot.
 
The paypal/chargeback thing only works if he paid by card. I had to do this a while back after I bought a Kenko 2x tele on ebay, when it arrived it was a Nikon mount not Canon.

The seller refused to do anything depsite listing it in Canon and with a pic showing C-AF on the item. In the end I phoned my bank who said I should return it and wait 30 days for a refund, nothing happened so the bank refunded the money.

IIRC paypal charge the seller about £8 in fees when this happens - if you've set up your bank account or credit/debit card with paypal they just take the money.
 
UPDATE

the guy has just emailed me and has said he thinks he may have been hasty in his judgements with the camera, after me pointing out several things to him and after reading dpreviews he said he has realized it is more to do with CA, he has also apologised about suggesting i may have sold him a faulty camera, he now says after using it a bit more today he is getting more used to the settings and all is well, so hopefully all is resolved (y)
 
Result (y)

Dont leave him feedback until you get yours though - just in case ;)
 
*sigh of relief* that's good. :)
 
Warspite said:
Result (y)

Dont leave him feedback until you get yours though - just in case ;)
Click to expand...

yes he left me positive feedback, so i did likewise. (y)
 
You must log in or register to reply here.
Back
Top