They do have a good rep as one of the main online dealers, and delivery is prompt - unlike most.
I bought a set of studio lights.
The inner box had a hole punched in yet the outer packaging from postage was flawless indicating the damage was done in the warehouse. The lights worked fine.
I've asked for information about lights which they gave and subsequently turned out to be inaccurate.
On another occasion I bought another set of studio lights.
One of the modelling bulbs was broken on arrival.
They sent out a replacement but it was for a different manufacturers light so would not have worked apparently.
Then one of the heads developed a fault on the first day of use.
I sent the whole lot back - they collected - and asked for a full refund - which I got easily and painlessly. On that basis I feel confident about shopping with them again
So I've not had the best of experiences with them but by no means has it been the worst. I would shop there again. Although I would prefer to pop into my local Jacobs or Calumet.
Used them many times and been to their showroom which is impressive. Delivery has always been excellent, apart from one occasion when my goods were sent to the wrong end of the country, but that was the courier's fault.
I also had to return a soft lens for replacement. The issue was dealt with swiftly and without drama.
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