1. Kiwi Paul

    Kiwi Paul

    Messages:
    469
    Name:
    Paul
    Edit My Images:
    Yes
    I bought a used A72 from WEX on Friday for £739 which was typical of the price for a camera in that condition from a dealer, I was on the WEX website yesterday and noticed they had dropped the price of the A72 used cameras that were the same price as the one I bought by £69 to £670 so I phoned this morning and explained it and said could I get a refund of the difference or I'd send it back and buy one of the cheaper ones. The guy went off and checked something and said they couldn't offer a refund of the difference for some reason but I could return it for a full refund and buy one of the other cameras :(
    So I emailed saying the same thing and got a reply a few hours later saying they had credited my card with £69 :)
    So I guess the moral is if you don't succeed try again, or the keyboard is mightier than the phone :rolleyes:
     
    Bebop and Al1944 like this.
  2. hashcake

    hashcake

    Messages:
    5,140
    Name:
    Darran, Daz or ****
    Edit My Images:
    Yes
    Nice one, it's so annoying when you buy something only to discover it's cheaper a week later.
     
    Al1944 likes this.
  3. keef32

    keef32

    Messages:
    508
    Name:
    Richard
    Edit My Images:
    Yes
    Out of interest do you nip back to a petrol station a week later if the price drops and ask for the difference back?
     
  4. hashcake

    hashcake

    Messages:
    5,140
    Name:
    Darran, Daz or ****
    Edit My Images:
    Yes
    69 quid is not the same as a few pennies on petrol.
     
    Al1944 likes this.
  5. ecoleman

    ecoleman

    Messages:
    4,302
    Name:
    Elliott
    Edit My Images:
    No
    The amount really doesn't come into it.

    If you contracted to purchase a product at a certain price then that's the contract. Why should you have the right to demand a lower price after the fact.
     
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  6. keef32

    keef32

    Messages:
    508
    Name:
    Richard
    Edit My Images:
    Yes
    It's a matter of principle.. Doesn't matter if its 50p or £500, you've still bought something and agreed to pay that price.
     
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  7. Al1944

    Al1944

    Messages:
    6,620
    Edit My Images:
    No
    Some miserable b*ggers here today.............................
     
    Ste_S likes this.
  8. keef32

    keef32

    Messages:
    508
    Name:
    Richard
    Edit My Images:
    Yes
    Not really.

    Say you are a professional photographer and run a 20% off special for a month, are you going to refund any previously done work 20% if they ask? I very very much doubt that.
     
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  9. StewartR

    StewartR Efrem Zimbalist Jr Advertiser

    Messages:
    11,320
    Name:
    Stewart (duh)
    Edit My Images:
    Yes
    I can't speak for him, but I have certainly done similar.

    In February we had a half-price sale. I contacted everyone who had placed an order within the last 14 days of January, and who hadn't received their kit yet, and gave them the sale discount retrospectively.
     
    Bebop, Stu Meech, Al1944 and 2 others like this.
  10. ecoleman

    ecoleman

    Messages:
    4,302
    Name:
    Elliott
    Edit My Images:
    No
    If you offer something like that then that's great, but customers shouldn't expect it.
    Unfortunately by certain businesses offering to refund the difference it starts to become the norm. I get customers demanding to return something at day 23 because Argos allows 28 day returns so I should as well.
     
    sphexx likes this.
  11. dom71

    dom71

    Messages:
    32
    Name:
    Dominic
    Edit My Images:
    Yes
    More to the point, if the price goes up, do you go back and offer them more money?
     
  12. Mozthecat

    Mozthecat

    Messages:
    335
    Name:
    Jon
    Edit My Images:
    Yes
    If customers are savvy enough to ask at work then I will give them a credit note against a future order, although this is b2b wholesale and we want long term repeat business.
     
    Al1944 likes this.
  13. jakeblu

    jakeblu

    Messages:
    7,875
    Name:
    Steve
    Edit My Images:
    Yes
    Why is that more to the point, I buy my petrol at an agreed price, I'd neither expect a refund if it went down the following day or expect to pay the difference if it went up.
     
  14. supergeeman

    supergeeman

    Messages:
    11
    Edit My Images:
    No
    And the op purchased a camera at an agreed price....
    And did return and expect a cheaper price...
    I admire his balls for asking, and the shop didn't need to give the discount....but they did....that's a win...
     
    Al1944 likes this.
  15. john.margetts

    john.margetts

    Messages:
    1,725
    Edit My Images:
    Yes
    Because the op went back and asked for a refund when the price went down. If that is a good thing to do then the op should also go back and offer more when the price goes up.
     
  16. Unlocker

    Unlocker

    Messages:
    522
    Name:
    Danny
    Edit My Images:
    No
    The point that is being missed on this example is that it was sold via mail order and he is quite within his legal rights to return it for any reason within 7 days no questions asked. He could then buy again at the lower price. Asking to do it this way round just saves everyone time and money and is something that I would definitely do for £69!
     
    B1ts, Al1944, Ste_S and 1 other person like this.
  17. keef32

    keef32

    Messages:
    508
    Name:
    Richard
    Edit My Images:
    Yes
    Don't think that point is being missed at all, seen as though its in the OP

    You just wouldn't expect the difference back because its gone down in price is my point. Got nothing to do with legal returns rights.
     
    jakeblu likes this.
  18. Ste_S

    Ste_S

    Messages:
    272
    Edit My Images:
    No
    You would, and yes it is.
     
  19. keef32

    keef32

    Messages:
    508
    Name:
    Richard
    Edit My Images:
    Yes
    Enlighten me, how does someone requesting the difference back have anything to do with a legal right to returns?

    Show me the legal document that says that if a price drops the vendor must pay the difference back to someone who asks for it and ill apologies and bow out!
     
  20. Unlocker

    Unlocker

    Messages:
    522
    Name:
    Danny
    Edit My Images:
    No
    The point that is being missed on this example is that it was sold via mail order and he is quite within his legal rights to return it for any reason within 7 days no questions asked. He could then buy again at the lower price. Asking to do it this way round just saves everyone time and money and is something that I would definitely do for £69! :)

    Obviously there is no legal document that entitles you to the difference back, there is one that entitles you to an unconditional refund within 7 days of receipt. If you were asked to do it, as a business, you would within those 7 days, as it will save you 2 lots of postage and return paperwork and makes it look like you treat your customers well so ensures repeat custom.
     
  21. keef32

    keef32

    Messages:
    508
    Name:
    Richard
    Edit My Images:
    Yes
    My reply was to @Ste_S who said that it was to do with a legal returns right getting the difference back.

    But thanks for proving my point that it has nothing to do with legal return rights :)
     
  22. Al1944

    Al1944

    Messages:
    6,620
    Edit My Images:
    No
    Isn't the 'Ignore' button great :)
     
  23. ecoleman

    ecoleman

    Messages:
    4,302
    Name:
    Elliott
    Edit My Images:
    No
    Really? You found the need to ignore somebody from this thread?

    God forbid you read anything in Out of Focus.:dummy:
     
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  24. keef32

    keef32

    Messages:
    508
    Name:
    Richard
    Edit My Images:
    Yes
    Love how they found the need to post in the thread to say someone was ignored, just make sure people know about it...:facepalm:
     
    jakeblu likes this.
  25. Stu Meech

    Stu Meech

    Messages:
    2,774
    Name:
    Stu
    Edit My Images:
    No
    I would never even imagine that to happen (if I was one of the people mentioned above) but the fact that you did it is just one of the reasons your business is my 1 and only go to for lens hire!
     
    StewartR likes this.
  26. an1uk

    an1uk

    Messages:
    315
    Name:
    Alan
    Edit My Images:
    Yes
    If they allow you to return it, then it makes more sense for them to refund the difference than to process the return and send out another.
     
  27. john.margetts

    john.margetts

    Messages:
    1,725
    Edit My Images:
    Yes
    No retailer has any choice cover accepting returns under the distance selling regulations, but they are not obliged to sell you another at a lower price.
     
  28. an1uk

    an1uk

    Messages:
    315
    Name:
    Alan
    Edit My Images:
    Yes
    If they're offering it for sale on their site, and they have stock, then it would be silly of them to refuse sale for anything other than a price error.
     
  29. jakeblu

    jakeblu

    Messages:
    7,875
    Name:
    Steve
    Edit My Images:
    Yes
    Maybe, but what do they do if the camera is reduced even further next week and he calls up asking for more money back?
     
  30. john.margetts

    john.margetts

    Messages:
    1,725
    Edit My Images:
    Yes
    When you return things under the distance selling regulations, the seller loses money - they refund postage one way and have to sell the returned goods at a discount. Makes good sense not to sell to that person any more.
     
  31. ecoleman

    ecoleman

    Messages:
    4,302
    Name:
    Elliott
    Edit My Images:
    No
    They also loose the money charged for taking the payment and more often than not, also get charged to issue a refund :mad:
     
  32. StewartR

    StewartR Efrem Zimbalist Jr Advertiser

    Messages:
    11,320
    Name:
    Stewart (duh)
    Edit My Images:
    Yes
    Really? That's a bad deal with the card payment processor.
     
  33. ecoleman

    ecoleman

    Messages:
    4,302
    Name:
    Elliott
    Edit My Images:
    No
    I think if you look into it, you’ll find it’s the norm.
     
  34. Unlocker

    Unlocker

    Messages:
    522
    Name:
    Danny
    Edit My Images:
    No
    Discriminating against someone for exercising their legal rights, because of a business decision you made in the first place, makes good sense?
     
  35. john.margetts

    john.margetts

    Messages:
    1,725
    Edit My Images:
    Yes
    In any business, not doing things that lose you money makes good sense. The legal right of return in the distance selling regulations exists to allow the customer to see the goods they have ordered and to decide the goods are not required.

    To return goods as not required and then to reorder the exact same goods suggests a lack of good faith on the part of the buyer. To refuse to do business with someone who has already shown their lack of good faith is certainly good business sense.
     
  36. Unlocker

    Unlocker

    Messages:
    522
    Name:
    Danny
    Edit My Images:
    No
    It's even better business sense to save yourself costs and keep a customer instead of losing a sale to a competitior, especially when you're running a mail order company in the social media age.

    Seriously, there's is no way you could ever stop this (I'll get the wife to buy it and send it to work etc.)(it had a scratch on it so I want to try another one etc.), so better for any company to embrace the type of business they are in with goodwill towards the customer that gets people going onto photography forums to say what jolly good eggs they are so more people will buy from them, has to be better than 'WEX banned me!' type headlines that will automatically get people boycotting the company!
     
  37. Peter123

    Peter123

    Messages:
    934
    Name:
    Peter
    Edit My Images:
    Yes
    Just proves Wex service is good. I have always found this to be the case.
     
    Al1944 and RedRobin like this.
  38. RedRobin

    RedRobin

    Messages:
    3,864
    Name:
    Robin
    Edit My Images:
    Yes
    .... HEAR! HEAR!!

    In my experience Wex customer service is excellent and is the reason I buy from them (amongst others) and never Park Cameras any more. Good customer service is all-important!

    What Wex did for the OP here was simply their voluntary gesture of goodwill and that is always appreciated by customers and they will subsequently not only return but also recommend to others. I recommend Wex!
     
    Last edited: Aug 16, 2018 at 8:16 AM
    Al1944 likes this.
  39. Unlocker

    Unlocker

    Messages:
    522
    Name:
    Danny
    Edit My Images:
    No
    Exactly my point, we were at birdfair 2 years ago with a leaflet in hand from Park Cameras with a Nikon bundle we wanted to buy and they just instantly said ‘we’re not honouring that’, ‘but the leaflet was made for this show?!’ ‘Yeah, well, it happens’

    Guess where I’ve never shopped since!
     
    RedRobin likes this.

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