Lynton
awkward customer
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I agree that was a crap reply TBH
No it's a great reply. If it were me, I'd consider that as played directly into my hands. Whilst I accept the CEO rarely reads his / her own emails, the CEO's office has an office manager. That's a the next point and cc CEO in. Some if you delve deep enough you can get phone no's... Nothing like a phone call straight in there to get their attention.