(Apologies as I have posted this on the general forum as well)
I have always used Canon kit and last March invested in a
Canon 5D Mark 3 however it failed big time on Christmas Eve. It is still under warranty as it is only 9-months old and on Canon's advice I took it into Fixation as they are a registered repairer (I have used them before and quite happy). There were a number of symptoms and the outcome was that Fixation have identified corrosion of the 'dial assembly' replacement of which will resolve the issues. HOWEVER they say that as it is corrosion it will NOT be covered by the warranty and I will have a bill of £179.54.
The Canon brochure promotes this camera as having weatherproof sealing which "protects your equipment in harsh environments and lets you keep shooting even when conditions get tough". I use Optech rain covers although on occasion the camera has got wet in the rain but certainly not soaked (no water immersion).
Considering the high cost of the camera body and the claims in the Canon promotional literature, I would:
A) Not have expected this to happen and;
B) Have expected the warranty to cover it in the unlikely event it did happen!
I have contacted Canon and they have asked me to send it to their Elstree office for a second opinion although they warn they do not cover corrosion. I have used
Canon camera bodies for over 8 years and my previous
Canon 50D and my old 400D never failed me and over the years have had much more exposure to weather than my
5D Mark 3 has ever had.
Anyone have any advice or experienced the same sort of thing?
Thanks in advance.