Is anyone still waiting for their cashback from Canon? I submitted mine well over a month ago, it is still showing as "We have received you submission and it is being processed".
I have full receipts, proof that it was posted ages ago and they even emailed me to confirm they received everything.
The customer service is absolutely appauling however. They originally claimied it would be with me within 21 days. Fine, I waited. Now over a month on it's still outstanding, they dont respond to emails saying what the hold up is and the phone number provided just goes to an answer machine - yes an 0845 number on the Canon site regarding cashback just goes to an answer machine!! They also never get back to you!
Has anyone fared better or at least have a contact email/address for Canon that I can write to and make a complaint? It's getting ridiculous as I'm still almost £100 out of pocket :bang:
Cheers!! Rant over...
I have full receipts, proof that it was posted ages ago and they even emailed me to confirm they received everything.
The customer service is absolutely appauling however. They originally claimied it would be with me within 21 days. Fine, I waited. Now over a month on it's still outstanding, they dont respond to emails saying what the hold up is and the phone number provided just goes to an answer machine - yes an 0845 number on the Canon site regarding cashback just goes to an answer machine!! They also never get back to you!
Has anyone fared better or at least have a contact email/address for Canon that I can write to and make a complaint? It's getting ridiculous as I'm still almost £100 out of pocket :bang:
Cheers!! Rant over...