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I am creating this thread to document my customer service experience with Panamoz and Nikon having experienced issues with dust/oil on the D750 sensor.
For those that aren't aware, Panamoz products are grey imports. Panamoz offer a 3 year warranty, where any costs for repair work by Nikon are reimbursed by Panamoz.
After a recent landscape trip, I became aware that my few months old D750 had hundreds of spots covering the sensor - ruining many of my landscape shots or requiring hours of touch up work in PP. I contacted Panamoz who advised send it in to Nikon and they will pay any costs incurred.
Dropped my D750 in with Nikon. They had the camera for a month (!) and charged £100 for an hours service which included cleaning the sensor. Panamoz were brilliant and transferred the funds immediately upon receiving the estimate from me.
I received my camera back from Nikon yesterday, so first thing is to do a test to see if the sensor is clean. The result is it is better than when it went in, but there are still visible spots on the sensor. I was convinced it was the shutter mechanism that was throwing debris on the sensor as I rarely change lenses etc, and had clearly stated this in my request to Nikon, so decided to do another test. I shot ~200 images in high speed mode, and then repeated the test image. Sure enough, more visible spots showing up on the sensor, backing up my suspicion. Why the service team didn't perform such a simple test given the information I provided is beyond me.
I contacted Nikon this morning who advised me to bring the equipment back for re-repair and it would be looked at immediately. I dropped the equipment in by hand earlier and was assured it would be seen today. I also left a detailed note with regards to the test I had performed and what I had seen.
This afternoon I get the acknowledgement form for the repair - the fault description is "still dots in sensor image". Great - I expect I will get another crap cleaning job and no investigative work done then as to the actual cause of the issue. I phoned up the service line to find out when the camera will be looked at - now I am being told "some time in the next few days".
Even more frustrating is that, as Nikon don't cover grey imports on the warranty, they are actually being paid for this **** service.
I am pretty disappointed given that the D750 is a pro level body and how much I spent on it. I can't fault Panamoz though - so far they have been great, but I have also contacted them to see if there is anything further they can do to help.
For those that aren't aware, Panamoz products are grey imports. Panamoz offer a 3 year warranty, where any costs for repair work by Nikon are reimbursed by Panamoz.
After a recent landscape trip, I became aware that my few months old D750 had hundreds of spots covering the sensor - ruining many of my landscape shots or requiring hours of touch up work in PP. I contacted Panamoz who advised send it in to Nikon and they will pay any costs incurred.
Dropped my D750 in with Nikon. They had the camera for a month (!) and charged £100 for an hours service which included cleaning the sensor. Panamoz were brilliant and transferred the funds immediately upon receiving the estimate from me.
I received my camera back from Nikon yesterday, so first thing is to do a test to see if the sensor is clean. The result is it is better than when it went in, but there are still visible spots on the sensor. I was convinced it was the shutter mechanism that was throwing debris on the sensor as I rarely change lenses etc, and had clearly stated this in my request to Nikon, so decided to do another test. I shot ~200 images in high speed mode, and then repeated the test image. Sure enough, more visible spots showing up on the sensor, backing up my suspicion. Why the service team didn't perform such a simple test given the information I provided is beyond me.
I contacted Nikon this morning who advised me to bring the equipment back for re-repair and it would be looked at immediately. I dropped the equipment in by hand earlier and was assured it would be seen today. I also left a detailed note with regards to the test I had performed and what I had seen.
This afternoon I get the acknowledgement form for the repair - the fault description is "still dots in sensor image". Great - I expect I will get another crap cleaning job and no investigative work done then as to the actual cause of the issue. I phoned up the service line to find out when the camera will be looked at - now I am being told "some time in the next few days".
Even more frustrating is that, as Nikon don't cover grey imports on the warranty, they are actually being paid for this **** service.
I am pretty disappointed given that the D750 is a pro level body and how much I spent on it. I can't fault Panamoz though - so far they have been great, but I have also contacted them to see if there is anything further they can do to help.