Dixons Warranty for a Nikon D700

SLRist

SLRist

Messages
132
Name
Rob
Edit My Images
Yes
I just ordered a Nikon D700 from Dixons online for £1755 plus an optional 'Coverplan' for what I think is a very reasonable £69 for 5 years cover against breakdown or accidental damage. That's just a 4% purchase premium for 5 years of pretty comprehensive insurance cover and no excess (covers theft for the first 12 months, too!)

You can get 4 years cover for £49, which is only 3% of original purchase price, so even better value.

Now normally, I would steer clear of these types of extended warranties / insurance policies like a bad case of swine flu, given all the bad press they've received over the years, but this just seemed too good to be true...

Anyone care to comment?
 
that seems like a hell of a good price for it, though I guess that it does mean that you've got to buy the body from jessops... but £70 for 5 years inc accidental damage seems like great value to me!
 
Hi
I interested in you D300 as I'm looking for a second body, I was wondering how many actuations have you taken on this body also what is the last price you could let it go for, I live in London but I can come and pick it up.
Did you buy it new or 2nd hand
Thanks
 
kardo said:
Hi
I interested in you D300 as I'm looking for a second body, I was wondering how many actuations have you taken on this body also what is the last price you could let it go for, I live in London but I can come and pick it up.
Did you buy it new or 2nd hand
Thanks
Click to expand...

Hi Kardo - I don't want to spam this board with lots of sales chatter - I believe there are rules about selling on here. *snip*

**STAFF EDIT** Got it in one. Please adhere to them.
 
You'll get told off for that ad ;)

It will be interesting to see what people have to say about the warranty, those people that have actually made a claim.

I made a claim a few years ago through Dixons Group for a £700 hi-fi system that failed. To cut a very long story short, one that lasted over a year it was so pathetic, I ended up with £130 worth of vouchers.

Make of that what you will :(
 
I had the Dixons warranty on my D50, I dropped it and the lens internals were knocked off the runners. Phoned them up and they sent out a package that I received within a few days, sent it off (It actually goes to a very reputable sub-contractor, but I cant remember the name.) took about 2 weeks and came back sharper than when I bought it.
I pay £2.99 a month.
Seemed like good service to me.
 
that seems like a hell of a good price for it, though I guess that it does mean that you've got to buy the body from jessops...
Click to expand...

This has confused me a bit

But back to extended waranties, I bought one once from Powerhouse which seemed to be a great deal. Found out that it was from a separate company who subsequently went bust.
 
Extended warranties + accidental damageare only bad when they are poor value for money. 1% of purchase price per year is good value.

I normaly have a self insurance strategy, i.e. numer of electrical / electronic devics I own x likleyhood of failure x replacement cost < premiums.

At 1% I can not self insure and beat that premium.
 
HoppyUK said:
You'll get told off for that ad ;)

It will be interesting to see what people have to say about the warranty, those people that have actually made a claim.

I made a claim a few years ago through Dixons Group for a £700 hi-fi system that failed. To cut a very long story short, one that lasted over a year it was so pathetic, I ended up with £130 worth of vouchers.

Make of that what you will :(
Click to expand...

An interesting tale I'm sure. As someone who worked in that very department of DSG for 3 years doing claims analysis, I would be very interested as to how that came about.
 
fabs said:
An interesting tale I'm sure. As someone who worked in that very department of DSG for 3 years doing claims analysis, I would be very interested as to how that came about.
Click to expand...
As would I
I worked in a slightly different department in the same organisation for a couple of years but would regularly deal with writeoff claims for laptops.
People were getting about 50-70% of the original purchase price eve 4 years down the line.
 
Personally I would never touch extended warranties. I had one with Powerhouse years ago for my TV and video (that shows how long ago!!). If I didn't make a claim in the 5 years, I got my money back - Great I thought, a couple of bob in my pocket in 5 - Then they went bust, I joined a long list of creditors and got the square root of zilch.

Never again - Will stick with house insurance now.
 
I was transferred into a Jessops store in Guildford (was AWESOME! our store has nothing in, it's small and so the biggest we get in store is a 5Dmk2/D700 if we're lucky, normally a 50d/d300, I was playing with 1D's, 1Ds's, D3's, was SOOOO good.) anyway.

A guy came in to buy the D3, and wanted the Jessops protection plan (a pretty good purchase, NEVER had an issue that wasn't resolved) and the protection plan on the D3 was only £173, which I personally thought on what was nearly a £4000 camera was very reasonable.
 
fabs said:
An interesting tale I'm sure. As someone who worked in that very department of DSG for 3 years doing claims analysis, I would be very interested as to how that came about.
Click to expand...

Since you ask, I bought a posh Pioneer hi-fi from Currys, I guess about six years ago now, for £680. I got the £80 warrany 'free' as during the negotiations it transpired that the sales guy got commission on that, so he wacked the discount down as far as he dare, then threw the warranty in for free. Thinking about it, I probably paid around £590 all in - I don't recall exactly.

Anyway, it was a matched component system and it was the CD player that failed. I innocently took it in for repair, and that's the last I saw of it. It couldn't be fixed as it was then out of production, ie it couldn't be replaced and since I really wanted to keep it, I thought a local repair shop could probably fix it if it was beyond the wit of Currys. So I asked to have it back. Non problem Sir.

I then heard nothing. I phoned up. Nothing. I went to the store numerous times. Nothing. Phoned up, and got sent from one department that couldn't give a damn, to another that was equally bored. Nothing. Followed by long periods of nothing. Baically nobody could give a sh!t.

TBH, I have a strong suspicion that when I returned the stereo to the store, it never got to any repair centre. In fact, I believe it left the shop under the arm of one of the staff who got it fixed and is probably listening to it now.

Anyway, it was lost without trace and this was acknowledged after a year and a bit. Since I bought it, the hi-fi market had collapsed as everyone got surround sound AV systems, and there was nothing similar to replace it with on a new-for-old basis. The closest match was valued at £130, which I didn't want (I'd replaced the stereo ages ago anyway) so I got vouchers. Thanks a lot. But I was so p!55ed off by now that I just wanted to walk away and I've not been into Currys since.

In dramatic contrast, I had a big screen TV fail about the same time, bought from John Lewis. It had a five year warranty as part of the price, and all I did was phone the store once to report it. They tracked the transaction on their system, sent an inspector out who sent it for repair. It was back in a few days, less than a week from my initial phone call. I have been back to John Lewis plenty of times since.
 
I always go to JL for my tvs and such like, the 5 year warranty plus the "never knowingly undersold" price promise are great - they even price matched a new 50" Panasonic against a discounted display one in Comet - not sure if they realised they had though :lol:
 
Flash In The Pan said:
I always go to JL for my tvs and such like, the 5 year warranty plus the "never knowingly undersold" price promise are great - they even price matched a new 50" Panasonic against a discounted display one in Comet - not sure if they realised they had though :lol:
Click to expand...

Good point FITP.

The TV in question was already the cheapest I could find, but a few weeks after I bought it, it went down another £300. John Lewis refunded me £300 as it was within 28 days :)
 
HoppyUK said:
Since you ask, I bought a posh Pioneer hi-fi from Currys, I guess about six years ago now, for £680. I got the £80 warrany 'free' as during the negotiations it transpired that the sales guy got commission on that, so he wacked the discount down as far as he dare, then threw the warranty in for free. Thinking about it, I probably paid around £590 all in - I don't recall exactly.

Anyway, it was a matched component system and it was the CD player that failed. I innocently took it in for repair, and that's the last I saw of it. It couldn't be fixed as it was then out of production, ie it couldn't be replaced and since I really wanted to keep it, I thought a local repair shop could probably fix it if it was beyond the wit of Currys. So I asked to have it back. Non problem Sir.

I then heard nothing. I phoned up. Nothing. I went to the store numerous times. Nothing. Phoned up, and got sent from one department that couldn't give a damn, to another that was equally bored. Nothing. Followed by long periods of nothing. Baically nobody could give a sh!t.

TBH, I have a strong suspicion that when I returned the stereo to the store, it never got to any repair centre. In fact, I believe it left the shop under the arm of one of the staff who got it fixed and is probably listening to it now.

Anyway, it was lost without trace and this was acknowledged after a year and a bit. Since I bought it, the hi-fi market had collapsed as everyone got surround sound AV systems, and there was nothing similar to replace it with on a new-for-old basis. The closest match was valued at £130, which I didn't want (I'd replaced the stereo ages ago anyway) so I got vouchers. Thanks a lot. But I was so p!55ed off by now that I just wanted to walk away and I've not been into Currys since.

In dramatic contrast, I had a big screen TV fail about the same time, bought from John Lewis. It had a five year warranty as part of the price, and all I did was phone the store once to report it. They tracked the transaction on their system, sent an inspector out who sent it for repair. It was back in a few days, less than a week from my initial phone call. I have been back to John Lewis plenty of times since.
Click to expand...

All sounds very strange. I have never heard of anything like that before, not say that it didn't happen though. As for the employee carrying it out under his arm, that is extremely doubtful as staff are searched when they leave the store at the end of the day.
 
fabs said:
All sounds very strange. I have never heard of anything like that before, not say that it didn't happen though. As for the employee carrying it out under his arm, that is extremely doubtful as staff are searched when they leave the store at the end of the day.
Click to expand...

That just confirms my worst fears. Perhaps they sould be searched at lunchtime as well :thumbsdown:
 
HoppyUK said:
That just confirms my worst fears. Perhaps they sould be searched at lunchtime as well :thumbsdown:
Click to expand...

Well it doesn't really confirm anything of the sort does it. Not really a good idea to make allegations without backing it up. The hi-fi would have been sent to a service centre to determine whether it could be repaired so it wouldn't have stayed in the store anyway. If it could not be repaired, as you said, it would have been deemed a write off and disposed of and there are very strict procedures about this. If the person in the store said that you could have it back, then they were just plain wrong.
 
fabs said:
Well it doesn't really confirm anything of the sort does it. Not really a good idea to make allegations without backing it up. The hi-fi would have been sent to a service centre to determine whether it could be repaired so it wouldn't have stayed in the store anyway. If it could not be repaired, as you said, it would have been deemed a write off and disposed of and there are very strict procedures about this. If the person in the store said that you could have it back, then they were just plain wrong.
Click to expand...

Well, I don't think that John Lewis staff are searched when they leave, so why Currys? :eek: And actually it was one of the guys in store that suggested my hi-fi might have been lifted, as they could find no trace of it anywhere. He kind of implied they had a bit of a problem with that kind of thing, which you've just confirmed.
 
HoppyUK said:
Well, I don't think that John Lewis staff are searched when they leave, so why Currys? :eek: And actually it was one of the guys in store that suggested my hi-fi might have been lifted, as they could find no trace of it anywhere. He kind of implied they had a bit of a problem with that kind of thing, which you've just confirmed.
Click to expand...

I wouldn't know anything about John Lewis's procedures, but I would take DSG's security measures as a good thing. As for the guy in store, well I'm sure his employers would be very interested to hear that he was saying these things to customers.
 
fabs said:
I wouldn't know anything about John Lewis's procedures, but I would take DSG's security measures as a good thing. As for the guy in store, well I'm sure his employers would be very interested to hear that he was saying these things to customers.
Click to expand...

Of course security measures are a good thing; it's just a shame that they are necessary at Currys, and not at other stores. Even more of a shame that they are not effective.

From the guy in store who was honest enough to proffer the only plausible explanation for my lost hi-fi, I got the distinct impression that it was hardly a secret. And frankly, I had already come to the same conclusion. It happens. And I'm cool about it. I just don't shop at Currys any more.
 
It was sweet while it lasted... Dixons have managed to balls-up my D700 order - twice! :thinking:

Rejected on some spurious security mismatch grounds supposedly - even though my credit card provider authorised it! Now they have almost £4K of my credit card spending power ring-fenced for 5 days. What a royal PITA. I've never experienced this with any other online retailer. I'll try calling them tomorrow to see what gives. :bat:

They probably won't even tell me, no doubt 'on security grounds'. Worse than playing guess-why-I'm-in-a-bad-mood with the wife...
 
HoppyUK said:
Well, I don't think that John Lewis staff are searched when they leave, so why Currys? :eek: And actually it was one of the guys in store that suggested my hi-fi might have been lifted, as they could find no trace of it anywhere. He kind of implied they had a bit of a problem with that kind of thing, which you've just confirmed.
Click to expand...

John Lewis don't have "staff", they have "partners", with a stake in the business, maybe that makes them more trustworthy. If DSG have to search their staff as they leave the store, what does that say for the kind of people they employ?

SLRist said:
It was sweet while it lasted... Dixons have managed to balls-up my D700 order - twice! :thinking:

Rejected on some spurious security mismatch grounds supposedly - even though my credit card provider authorised it! Now they have almost £4K of my credit card spending power ring-fenced for 5 days. What a royal PITA. I've never experienced this with any other online retailer. I'll try calling them tomorrow to see what gives. :bat:

They probably won't even tell me, no doubt 'on security grounds'. Worse than playing guess-why-I'm-in-a-bad-mood with the wife...
Click to expand...


That'll be this new 3-d authorisation malarky - Jacobs rejected my card three times before I gave up and went elsewhere :bang:
 
My first order with warehouseexpress was a bit of a pain. thought everthing was ok then got an email to contact them as they needed proof of my address as their system did not recognise my card at my address.

Q1 how long have you had the card at that address. Answer 6 yrs.

Q2 how long have you lived there. Answer 17 years.

Reply. Oh sorry sir don't know why there is a problem could you send us proof of your address ie drivers license.

Still received lens around 4 days after order though.
 
Flash In The Pan said:
John Lewis don't have "staff", they have "partners", with a stake in the business, maybe that makes them more trustworthy. If DSG have to search their staff as they leave the store, what does that say for the kind of people they employ?
Click to expand...

It doesn't say anything about the type of people they employ, it just says that they take security very seriously and I'm pretty sure they're not the only retailer of expensive goods to do so. As I said to HoppyUK, the goods wouldn't have been in the store as they would have been sent straight to the service centre so the guy in the store was probably talking out of his derriere and probably just saying what he thought the customer wanted to say.

I do find it extraordinary that on a forum where "innocent until proven guilty" is often spouted that people are quite happy to accuse people of theft without any evidence or does the ethos only apply to photographers? :shrug:
 
To confirm what Fabs said - chances of anything that needs repair being sat in the back room of a store for more than a day or so is pretty remote - as remote as it being stolen by staff (quite a disgusting accusation IMO). However when I was working in the repair centre DSG were using Target and City link couriers who were quite frankly terrible - the number or packages that were damage or simply did not reach their destination was shocking.
 
fabs and RichardtS, can I ask you to please re-read your posts before saying that I am making false accusations about Currys staff without any evidence. And then look at your own allegations.

My evidence is that my hi-fi system 'disappeared' without trace. It must have gone somewhere, yet it could not be found after months of searching. The only record of its existance was the receipt I got from the store when I took it in. When you add to that the admission from one of the guys at the store that it might have been nicked along the way, and the fact that apparently it is necessary to search Currys staff on a daily basis, I stand by that accusation. I think any reasonable person would come to the same conclusion.

On the other hand, RtS has made an identical accusation against Target and City Link couriers, without any evidence whatsoever, and fabs has backed it up! Please explain why my comments are "disgusting" given the evidence, when yours are apparently fine, without any evidence at all?
 
Hoppy, my comments about accusations were about a general feeling that was beginning to come across in this thread and not directed at anyone in paticular - please don't take it personally. I would also suggest you may have read a little too much into what I said. Parcels not reaching their destination or being damaged is not theft - more imcompetance IMO. Both courier services were terribly disorganised when it came to large numbers of parcels being routed to and from a single destination (Our workshop) and I suspect when it came to stores (and indeed outbound parcels at times) poor addressing was also a problem. A poor quality courier combined with a need for a crystal ball when determining the destination means it is already off to a bad start.
 
I bought a 32" widescreen tv for £1300 from currys when they first came out about 14 years ago (tube not plasma or lcd) and the chap threw in a 3yr warranty. After about 2 years I noticed a very small flaw in the screen while cleaning it after my small son had lobbed something squidgy at it so called the company dealing with the warranty who sent someone out. He said that there was a problem with the tube and that it had probably been like that since day one but he would put in a claim for a new tv as a tube would actually be more expensive.
Anyway to cut a long story short I asked what I should do with the tv as I had been offered a new one and they told me to chuck it .. I then asked for cash instead of a tv as I was moving and they eventually sent me a cheque for £1100. The tv was still going strong last year when I gave it away to a friend of a friend.
 
HoppyUK said:
fabs and RichardtS, can I ask you to please re-read your posts before saying that I am making false accusations about Currys staff without any evidence. And then look at your own allegations.

My evidence is that my hi-fi system 'disappeared' without trace. It must have gone somewhere, yet it could not be found after months of searching. The only record of its existance was the receipt I got from the store when I took it in. When you add to that the admission from one of the guys at the store that it might have been nicked along the way, and the fact that apparently it is necessary to search Currys staff on a daily basis, I stand by that accusation. I think any reasonable person would come to the same conclusion.

On the other hand, RtS has made an identical accusation against Target and City Link couriers, without any evidence whatsoever, and fabs has backed it up! Please explain why my comments are "disgusting" given the evidence, when yours are apparently fine, without any evidence at all?
Click to expand...

Please read our posts again. No allegation of theft has been made against those couriers, just opinions about the quality of their service. Your "evidence" comes purely from conjecture and an equally uninformed allegation by a member of staff.

You are also once again making the assumption that the staff searches were put in place because of staff impropriety whereas it was put in place many years ago proactively which, if anything, says more about the way the company regards its own staff more the the honest of the staff themselves.
 
fabs, who was the member of staff that told hoppy it'd had probably been stolen?
 
fabs said:
Please read our posts again. No allegation of theft has been made against those couriers, just opinions about the quality of their service. Your "evidence" comes purely from conjecture and an equally uninformed allegation by a member of staff.

You are also once again making the assumption that the staff searches were put in place because of staff impropriety whereas it was put in place many years ago proactively which, if anything, says more about the way the company regards its own staff more the the honest of the staff themselves.
Click to expand...

My evidence is not conjecture. The facts are: a) my kit disappeared, b) a staff members suggested it had probably been lifted, c) Currys staff are searched, John Lewis staff are not. And 2+2=4.

If I am reading too much into RtS's post, which fabs readily supported at face value, then I am probably not the only one.
 
Hopefully my reply clarified what I meant.

As we all know it is far too easy to get the wrong message from written words, as is going to keep happening here. Needless to say with any repair service where the item has to be shipped to a different location there are so many points where things can go wrong that it is impossible to say with absolute certainty what did or didn't happen to said hi fi. Plus with the amount of repairs that they actually do there will always be a few people in a large community such as TP that have had bad service - ok probably more than a few where mastercare were involved!

I would actually be more concerned that a member of store staff is indicating to a customer that the store could have a problem with staff taking stuff. Very unprofessional IMO and the sort of stuff that DSG take very seriously (Both security and gross misconduct).
 
HoppyUK said:
My evidence is not conjecture. The facts are: a) my kit disappeared, b) a staff members suggested it had probably been lifted, c) Currys staff are searched, John Lewis staff are not. And 2+2=4.

If I am reading too much into RtS's post, which fabs readily supported at face value, then I am probably not the only one.
Click to expand...

I'm not say ing that your kit disappearing is conjecture, just that your evidence for a member of staff stealing it is, seeing that it came from a member of staff who wasn't in a position to make such allegations him/herself. As for the staff searches, well I've explained that more than once and I'm really not going to again.
 
RichardtheSane said:
Hopefully my reply clarified what I meant.

As we all know it is far too easy to get the wrong message from written words, as is going to keep happening here. Needless to say with any repair service where the item has to be shipped to a different location there are so many points where things can go wrong that it is impossible to say with absolute certainty what did or didn't happen to said hi fi. Plus with the amount of repairs that they actually do there will always be a few people in a large community such as TP that have had bad service - ok probably more than a few where mastercare were involved!
Click to expand...

Yes, it was MasterCare :shake:

RichardtheSane said:
I would actually be more concerned that a member of store staff is indicating to a customer that the store could have a problem with staff taking stuff. Very unprofessional IMO and the sort of stuff that DSG take very seriously (Both security and gross misconduct).
Click to expand...

I'm sure they would take it seriously, and miss the point completely. Shooting the messenger is popular these days, but it doesn't actually address the problem. (As the Speaker of the House of Commons is currently finding out ;) )
 
You must log in or register to reply here.
Back
Top