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In my head, this is an odd one....
I crashed my drone into a river. I sent it, and the battery, back to the manufacturer to see if it could be repaired, and was told it couldn't - due to being water damage, it was a total loss, and I'd have to pay for a new device, but they'd offer me 15% discount. I paid around €350 for a new device. It's their smallest model, and that seems to tie in with the price of a new basic aircraft package (aircraft, battery, etc)
On receiving the new drone, I found that it had the same serial number as my old one. To me, that looks like they repaired my original drone and returned it. They also didn't send me a battery. They say they never received one.
There is no way that I would be pay €350 for a repaired aircraft - particularly when I was told I'd get a new one - when I can get a brand new one, with battery and everything else you'd expect, for the same sort of money. Though it seems these ones are hard to get hold of new as it looks like they've been discontinued, and they're about to be replaced with a new model. In fact, they seem to have released their replacement today for £369 or thereabouts....
So I went back to their support desk. This is where it gets a bit weird.
They claim that "You did receive a new craft, as is necessary when a unit is water damaged. However, your serial number has been reprinted and re-used. It's very much a new craft, with your serial number."
That makes absolutely no sense to me - why would a company take a serial number off a new device, and replace it with one from a failed device? I mean they'd have to physically remove a serial number that would have been put on by the factory.... They wouldn't do that, would they??? How would you ever identify your products for support purposes if you did that? They're trying to fob me off claiming they've sent me a new device when they sent my old one back repaired, aren't they???
Also couldn't test the thing, as they haven't sent a battery and said they never received one!
Tell me I'm not missing something here, please, because this just sounds crazy!
I crashed my drone into a river. I sent it, and the battery, back to the manufacturer to see if it could be repaired, and was told it couldn't - due to being water damage, it was a total loss, and I'd have to pay for a new device, but they'd offer me 15% discount. I paid around €350 for a new device. It's their smallest model, and that seems to tie in with the price of a new basic aircraft package (aircraft, battery, etc)
On receiving the new drone, I found that it had the same serial number as my old one. To me, that looks like they repaired my original drone and returned it. They also didn't send me a battery. They say they never received one.
There is no way that I would be pay €350 for a repaired aircraft - particularly when I was told I'd get a new one - when I can get a brand new one, with battery and everything else you'd expect, for the same sort of money. Though it seems these ones are hard to get hold of new as it looks like they've been discontinued, and they're about to be replaced with a new model. In fact, they seem to have released their replacement today for £369 or thereabouts....
So I went back to their support desk. This is where it gets a bit weird.
They claim that "You did receive a new craft, as is necessary when a unit is water damaged. However, your serial number has been reprinted and re-used. It's very much a new craft, with your serial number."
That makes absolutely no sense to me - why would a company take a serial number off a new device, and replace it with one from a failed device? I mean they'd have to physically remove a serial number that would have been put on by the factory.... They wouldn't do that, would they??? How would you ever identify your products for support purposes if you did that? They're trying to fob me off claiming they've sent me a new device when they sent my old one back repaired, aren't they???
Also couldn't test the thing, as they haven't sent a battery and said they never received one!
Tell me I'm not missing something here, please, because this just sounds crazy!