- Messages
- 2,346
- Name
- Peter
- Edit My Images
- No
Bought a brand new pc from Curry's (that might have been my first mistake as the customer service has been shocking!) and right from the start there has been an issue with a black screen on start up.
Found on the HP web page, a workaround for black screen, which involved starting up using different 'f' keys opening and saving the BIOS again. It suggested to try this on at least three different occasions and each time it seemed to fix the issue only for it to return again after a few start ups. So I am assuming this confirms it is a BIOS issue as everything else seems to be working fine.
My question is as follows:
As I am now returning the pc under the 30 day warranty can I expect this to be a simple fix for the tech guys that will be looking at it?
Is a fault like this usually completely corrected once they work on it or prone to re-occur?
My reason for asking is knowing if it is safe to accept a repair or should I demand replacement.
Found on the HP web page, a workaround for black screen, which involved starting up using different 'f' keys opening and saving the BIOS again. It suggested to try this on at least three different occasions and each time it seemed to fix the issue only for it to return again after a few start ups. So I am assuming this confirms it is a BIOS issue as everything else seems to be working fine.
My question is as follows:
As I am now returning the pc under the 30 day warranty can I expect this to be a simple fix for the tech guys that will be looking at it?
Is a fault like this usually completely corrected once they work on it or prone to re-occur?
My reason for asking is knowing if it is safe to accept a repair or should I demand replacement.