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JohnN said:
I predict a riot
and the site receives a small commission
Jessops on the verge of administration
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I predict a riot
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Interesting post on MSE suggesting that returns cannot be accepted even if they are faulty, contrary to what the thinking was here a few pages back.
http://www.moneysavingexpert.com/ne...close-to-administration-so-use-gift-cards-now
As for Jessops, whilst this is clearly awful for the staff involved, I can't say I'll miss them, I'm just surprised it took this long when the majority of stores seemed to be no better than phone shops, pushing over priced rubbish on to people who didn't know better....
http://www.moneysavingexpert.com/ne...close-to-administration-so-use-gift-cards-now
As for Jessops, whilst this is clearly awful for the staff involved, I can't say I'll miss them, I'm just surprised it took this long when the majority of stores seemed to be no better than phone shops, pushing over priced rubbish on to people who didn't know better....
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Can't be right that cameras in for repair are not being returned, can see there being major agro in some stores.
Read from the sun. That some people have paid 2700£ for camera and "bosses" have told em not to give the cameras to the people.
If this would happen to me, id take few good pals with me and just go and take my camera from store, when they call police, id show them the receipt of payment , what they can do with me then? I have paid for the goods!
Also all who have taken their stuff for repairs, id just go and collect em, i would not leave without my stuff, i would call cops to the store and say they have stolen my stuff.
It just cant be that dumb, that company goes under and all customers are f***d.
If this would happen to me, id take few good pals with me and just go and take my camera from store, when they call police, id show them the receipt of payment , what they can do with me then? I have paid for the goods!
Also all who have taken their stuff for repairs, id just go and collect em, i would not leave without my stuff, i would call cops to the store and say they have stolen my stuff.
It just cant be that dumb, that company goes under and all customers are f***d.
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Arrest you for stealing goods from the adminstrators.
you paid Jessops.
right or wrong, that's what'll happen... don't go and steal your stuff from them!.... were you the chap that phoned my wife on the previous page?
after all the posts saying how rubbish Jessops are/were, suddenly all their customers come out of the woodwork on this site. Jacobs folded six months ago and no-one took any of their profitable shops on. Why necessarily will anyone want to take Jessops on board? In reality this company has been hemorrhaging money for 15 years thanks to messrs Brookes, Langley, Moore et al. They were a success in spite of it all, not because of any management strategy. Sadly this scenario has been a long time coming.
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Still cannot see how the administrators can lay claim to goods taken in for repair.
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Unfortunately it's the way it works when companies go into administration.
Considering a number of the branches are profitable and hoping the administrators will try and keep that core of branches open post administration (sold off to new owners), this seems like a good way to tarnish the Jessops brand and handicap any recovery by alienating and angering those who were already customers
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.and I love the one about Adams wanting to save the company by writing off the £30M debt. These guys are bi-polar. He ran off to HMV with billy-no-mates Moore and his hatred of tattoos, with a big wad in their back pockets and more to come, when HMV goes belly up soon. Anyone remember the 'fish' project circa 2008 and all the other dumb American influenced ideas that never got off the ground.
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I don't either - the kit is not theirs and I would have thought any item in for repair is either being handled under warranty with the manufacturer or by the insurance company - either way nothing to do with Jessops other than as a handler.
In any case surely the customer can ask for the item back unrepaired.
I understand the administrators not honoring sales as they are trying to do they bit for investors (I don,t agree with it at all and consider it theft but I understand it)
Hongsta299
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That's exactly whats happened to a good friend of mine. Sent in a camera for repairs before xmas. Got a quote back for repair surcharge, paid for it and then this happens. He's spoke to Jessops and as they're in administration he won't be getting a refund or his camera back, everything is being blocked for the time being. He won't even know if he ever will get anything back until the administrators have assessed the company situation.
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Out of interest if someone took out an interest free payment schedule with them for several thousands of pounds and they went bust... would that be wiped out?
I'm guessing not as it'll be with a finance company, but I thought I'd ask just in case
It had to be you.
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IIRC from being in the PWC position twenty years ago, one of the tasks is to locate all the assets and then identify them as company or customer assets. This takes time, more so in the stress of administration.
It can't harm to send a recorded delivery covering letter with a photocopy of your repair docket to them, requesting the timely return of your goods.
Regards
Chris
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Interesting read from the inside of Jessops:
http://www.gizmodo.co.uk/2013/01/weathering-the-jessops-administration/
http://www.gizmodo.co.uk/2013/01/weathering-the-jessops-administration/
Nod
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I like the bit about "naked sales"! Last time I was up for a new body, I actually got served by the manager, once we got to the till, he started doing the hard sell on extras having been told at the start that I was only after the body. I walked and told him exactly why!
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I couldn't agree more John.
The ' counsel for the defence ' would say that the administrators need to understand and work through the case they had just picked up. That's not unreasonable. However common sense and I should add, decency should prevail here and the laws governing insolvency ought to be sufficiently forward-thinking to appreciate that goods paid for which are awaiting collection and repairs under warranty can these days be easily identified and therefore handed over to their rightful owners. If the repairs need to be paid for prior to or at collection, surely it is possible to avoid any delay as long as the owner is ready to pay for the work done. Anything else simply is prevarication and poor show IMHO. It only serves to generate unhappiness and ill-will towards paper shufflers.
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Decency doesn't prevail in administration as customers are not first in the chain to get their goods or a full refund. It's backwards. The banks/hmrc are always first in line. They should be last. Suppliers should be next after customers to be paid out or have their stock returned. Then HMRC & banks should be last. If the company has gone bust they weren't profitable so they can't exactly be in a position to be paying taxes unless directors have taken money. Then directors need to be pursued for outstanding taxes if there has been any funny business or total incompetence going on.
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Out of interest, why do people go through Jessops for repairs? It would never have even occurred to me that this happens to be honest, as it's pretty easy to deal directly with manufacturers (my experience with Sigma UK for my £2k lens that needed new parts was excellent) in and out of warranty.
I appreciate people are in difficult positions with this and I'm not trying to annoy anyone stuck without their gear, it's a genuine query.
I appreciate people are in difficult positions with this and I'm not trying to annoy anyone stuck without their gear, it's a genuine query.
Sadly this seems to be the default approach in this country - exploitation and inequality throughout (in this case lack of information to the lower echelons of the workforce, banks and the taxman getting first share at everyone else's expense). Everyone is out for their own interests and to hell with everyone else.
The older I get the more I think Marx had a point :shake:
Simple. Your contract is with the shop you bought the item from, so you're obliged to take it back to them (for warranty claims).
In addition it makes things easier - it's often less grief to return an item to the shop and let them handle the returns process rather than returning it to the manufacturer with the added hassle of proving when / where you bought it, along with covering the cost of getting it there (and seeking reimbursement accordingly).
But yeah, out of warranty I'd go direct. Even then, not everyone's savvy / bothered enough to do this; some preferring the convenience of simply dropping the item off at a shop.
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Jessops always loved their US blurb/nonsense speech, but its true. Their add-on rate in recent months was something like 40% so if you sold a £100 camera you were expected to sell ad ons of £40 and if you didn't you'd get a blasting from some moron manager / area manager. This is just so unrealistic, but try telling that to Trevor Moore and his cronies. Jessops turned into Dixons about 5 years ago and we all know what happened to them. :bonk:
High Street camera retailer Jessops is to shut all of its stores, resulting in the loss of about 1,370 jobs.
Administrator PricewaterhouseCoopers (PwC), appointed this week, said all 187 stores in the UK would shut at the end of trading on Friday.
More jobs would be lost at the head office in Leicester, it added.
Jessops became the first High Street casualty of 2013, after a raft of firms fell into administration in 2012, including Comet and Clinton Cards.
The camera chain was founded in Leicester in 1935. In recent years, it has been hit by increasing competition from supermarkets and internet retailers.
Rob Hunt, joint administrator at PwC, said: "The stock will be collected over the coming days and returned to a central warehouse. It will be returned to suppliers if they are entitled to it. As a consequence of the closure, Jessops is no longer able to accept returned product from customers.
"This is an extremely sad day for Jessops and its employees. We will continue to ensure that employees are paid as they assist us during the closure."
Administrator PricewaterhouseCoopers (PwC), appointed this week, said all 187 stores in the UK would shut at the end of trading on Friday.
More jobs would be lost at the head office in Leicester, it added.
Jessops became the first High Street casualty of 2013, after a raft of firms fell into administration in 2012, including Comet and Clinton Cards.
The camera chain was founded in Leicester in 1935. In recent years, it has been hit by increasing competition from supermarkets and internet retailers.
Rob Hunt, joint administrator at PwC, said: "The stock will be collected over the coming days and returned to a central warehouse. It will be returned to suppliers if they are entitled to it. As a consequence of the closure, Jessops is no longer able to accept returned product from customers.
"This is an extremely sad day for Jessops and its employees. We will continue to ensure that employees are paid as they assist us during the closure."
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Well I was calling for some common sense as well since goods already paid for and belonging to customers should be returned. I can understand in a way that a gift card may not be treated in the same manner and those having them are regarded as creditors but the items awaiting collection do not belong to Jessops or the administrators.
Actually first in line are the employees who have not been paid. When they will receive payment though may be something else. However I agree that suppliers and other creditors like customers should not remain in the unsecured fashion as they have been and currently are. If one considers that a high percentage of insolvencies are brought about by HMRC and banks then it is apparent that they are unlikely to change the status quo. Legislation is needed for that but it will be a long process.
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sad news, looks like no shops to survive.
Administrator PricewaterhouseCoopers (PwC), appointed this week, said all 187 stores in the UK would shut at the end of trading on Friday.
Rob Hunt, joint administrator at PwC, said: "The stock will be collected over the coming days and returned to a central warehouse. It will be returned to suppliers if they are entitled to it. As a consequence of the closure, Jessops is no longer able to accept returned product from customers.
Administrator PricewaterhouseCoopers (PwC), appointed this week, said all 187 stores in the UK would shut at the end of trading on Friday.
Rob Hunt, joint administrator at PwC, said: "The stock will be collected over the coming days and returned to a central warehouse. It will be returned to suppliers if they are entitled to it. As a consequence of the closure, Jessops is no longer able to accept returned product from customers.
Latest from Retail Week - published a few minutes ago....
The closure of all 187 Jessops stores will begin today after administrator PwC said the retailer can no longer trade without supplier support.
Jessops collapsed into administration on Wednesday, as revealed by Retail Week, putting 2,000 jobs at risk altogether.
PwC joint administrator and partner Rob Hunt said: “Since my appointment, we have reviewed the position of the business and held extensive discussions with suppliers around their support for ongoing trading.
“It is apparent that we cannot continue to trade and as a result we have had to make the difficult decision to begin the closure of all 187 Jessops stores at the close of business today.
“Regrettably, this will result in around 1,370 job losses across the stores with further job losses likely, in due course, at the head office in Leicester.
“The stock will be collected over the coming days and returned to a central warehouse. It will be returned to suppliers if they are entitled to it. As a consequence of the closure, Jessops is no longer able to accept returned product from customers.
“This is an extremely sad day for Jessops and its employees. We are very grateful for the support we have received since our appointment and we will continue to ensure that employees are paid as they assist us during the closure.”
Jessops struggled to trade as consumers bought online or increasingly took pictures using their smartphones.
The retailer had been working on improving customer service, training staff on specialist product knowledge, as and refreshing stores with the new ‘live black’ layout which enabled customers to touch and interact with the products.
Jessops increased its focus online too, offering customers a service to create personalised gifts and accessories alongside its camera offer. Last year, it launched its Jessops academies in a handful of stores which offered photographic courses.
In 2012 it suffered the loss of both its boss Trevor Moore, who joined HMV as it chief executive last year, and chairman David Adams. The company did not appoint a replacement chief executive but hired Martyn Everett as chairman and promoted Neil Old to lead the business as chief operating officer.
In the year to December 31, 2012 Jessops generated turnover of £236m.
The closure of all 187 Jessops stores will begin today after administrator PwC said the retailer can no longer trade without supplier support.
Jessops collapsed into administration on Wednesday, as revealed by Retail Week, putting 2,000 jobs at risk altogether.
PwC joint administrator and partner Rob Hunt said: “Since my appointment, we have reviewed the position of the business and held extensive discussions with suppliers around their support for ongoing trading.
“It is apparent that we cannot continue to trade and as a result we have had to make the difficult decision to begin the closure of all 187 Jessops stores at the close of business today.
“Regrettably, this will result in around 1,370 job losses across the stores with further job losses likely, in due course, at the head office in Leicester.
“The stock will be collected over the coming days and returned to a central warehouse. It will be returned to suppliers if they are entitled to it. As a consequence of the closure, Jessops is no longer able to accept returned product from customers.
“This is an extremely sad day for Jessops and its employees. We are very grateful for the support we have received since our appointment and we will continue to ensure that employees are paid as they assist us during the closure.”
Jessops struggled to trade as consumers bought online or increasingly took pictures using their smartphones.
The retailer had been working on improving customer service, training staff on specialist product knowledge, as and refreshing stores with the new ‘live black’ layout which enabled customers to touch and interact with the products.
Jessops increased its focus online too, offering customers a service to create personalised gifts and accessories alongside its camera offer. Last year, it launched its Jessops academies in a handful of stores which offered photographic courses.
In 2012 it suffered the loss of both its boss Trevor Moore, who joined HMV as it chief executive last year, and chairman David Adams. The company did not appoint a replacement chief executive but hired Martyn Everett as chairman and promoted Neil Old to lead the business as chief operating officer.
In the year to December 31, 2012 Jessops generated turnover of £236m.
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It's just the changing way by which we shop, isn't it?
I wonder if Jessops might have been able to survive had they become more specialist and less high street to the point of being able to compete on prices with internet suppliers. Having high street presence entails correspondingly high rents and non-domestic rates. Greed by landlords, agents and councils all make it difficult for the retail industry in a time when online competition is increasing. Our high street are not necessarily super profit centers and those who seek to gain extraordinarily from them need to readjust their expectations. It's about a more equitable way of sharing out the cake than dog eat dog.... or indeed cake. That said, I don't know any dogs that eat cake...
