Mac Mail photo resizing issue

chewyuk

chewyuk

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Name
Neil
Edit My Images
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So here is my problem.
I am sending large 7mg files via mac mail to a third party.
When they receive the file it has been completely resized from a large 9 meg file to 200k, including resizing the length/width.

I am a convert to mac recently, I may not be doing something really very obvious but am at a bit of a loss.

The mail photo size is set to original on the actual email itself so I assumed that it sent it at the actual size, but despite numerous attempts the third party still gets a reduced file sizes.
When it is sent out through my bb provider you can see the file size is large as it takes about a minute to send the 7meg file....

Any help appreciated.

Cheers
neil
 
It could be their incoming server/mail client.

Have you got the option of FTPing the file to them, or setting up an FTP account for them. Email isn't really designed for large files...
 
Maybe zip the image before mailing it?

CTRL+Click > Make archive of....

:)
 
I've seen this happen with mail too, and if you send a raw file it converts it to jpg. Best option link the file to a drop site like drop.io
 
I sent a file via Apples Mobile account of 20mb single RAW image (Sunday in fact) and also had another file sent me of 18Mb. I admit it didnt download it until I asked it to save it on my system. Suggest you contact your isp to see if they have a limit.
 
I always use FTP when sending images to clients, cyberduck has always done the trick ;)

Before now I've experienced some weird issues when sending PDF's out and also the occasional jpegs to me Mam, both formats wouldn't open or they'd open as odd alternatives on Windows systems, Outlook users especially.

The 'create windows friendly' preference didn't seem to do owt, the remedy was going to FORMAT then 'make plain text'.

All is sound now and I haven't had any issues :thumbs:
 
No ISP limit - unlimited for exactly this reason....

Agreed Tomas, FTP would be ideal, but on this occasion they don't have that option. I have emailed them before on windows XP without any issue. So assumed all would be the same.

I reverted back to a Windows laptop to send and hey presto the third party got the images at the right size with no problems.....

Very odd.
 
As long as it says "Actual Size" at the bottom right of the email after you add the attachment it wouldn't be Mail I wouldn't have thought but the mail server...Mail will just use the last setting you used the next time though
 
Spellbinder said:
As long as it says "Actual Size" at the bottom right of the email after you add the attachment it wouldn't be Mail I wouldn't have thought but the mail server...Mail will just use the last setting you used the next time though
Click to expand...

That's where I'd be looking too ;)

Although I'd just email links out and host the files on a web server if they were large.
 
When you send an image through Apple mail, there's an option in the bottom right hand corner to change the size of the file. Change this to actual size and you'll be ok.

Edit: Just seen this has been mentioned already!
 
Surely it can't be the mail server if I sent the same attachments through the same bb provider, just on a windows laptop with outlook, rather than a mac with mail.

Just to confirm the "actual size" settings were clicked before I sent it.

Didn't have a chance last night, but may try some more tests tonight.
 
Isn't it amazing that Macs are so intuitive that people default to "zip it" and "use ftp" which are surely work arounds?

I'm sure Macs are great but I do find it interesting how many "quirks" never get mentioned when people are considering changing. Not a Mac vs. PC comment, more an observation on the Mac Fan Club

Sorry its no help Neil. My Windows box does it just fine too. I'd be very surprised if a mail server is transcoding/compressing images. Certainly at the receiving end. I presume you are sending through your ISPs SMTP server and not mac.com?
 
Does it show as a 7mb file and look the correct size when viewing in your sent items?

As a temp workaround i'd suggest getting a dropbox account, free 2gb and very very easy to use.
 
chewyuk said:
Surely it can't be the mail server if I sent the same attachments through the same bb provider, just on a windows laptop with outlook, rather than a mac with mail.

Just to confirm the "actual size" settings were clicked before I sent it.

Didn't have a chance last night, but may try some more tests tonight.
Click to expand...


Are you using the same email account with both Outlook and Mail.app?
 
I tried using my laptop & my IMac last night using both Apple mobileme & my pipex account file size 12 Mb but had not problems send or recieveing on both a MAc & PC. Very Strange
 
Just done a bit of a test

Sending PEF, DNG, PSD, from mail.app at Actual Size, delivers the image file in an untouched form. PSD Layers etc are intact, and it hasn't changed a thing.


Send the same files with the image size setting to Large and the following happens

RAW files (PEF & DNG) converted to jpg, resized and compressed, 16MB drops to 225KB

PSD files are flattened and resized 6.5MB layered PSD drops to a single layer PSD at 72.5KB

Which sounds very much like the original problem.

I'd check again what the settings were, Outlook doesn't offer this as an option, so it's not going to do any flattening, resizing etc.
 
James Pardon said:
Does it show as a 7mb file and look the correct size when viewing in your sent items?

As a temp workaround i'd suggest getting a dropbox account, free 2gb and very very easy to use.
Click to expand...

Yep, size is 7mb sent

JasonRS said:
Are you using the same email account with both Outlook and Mail.app?
Click to expand...

Yep, same email account.

JasonRS said:
Just done a bit of a test

Sending PEF, DNG, PSD, from mail.app at Actual Size, delivers the image file in an untouched form. PSD Layers etc are intact, and it hasn't changed a thing.


Send the same files with the image size setting to Large and the following happens

RAW files (PEF & DNG) converted to jpg, resized and compressed, 16MB drops to 225KB

PSD files are flattened and resized 6.5MB layered PSD drops to a single layer PSD at 72.5KB

Which sounds very much like the original problem.

I'd check again what the settings were, Outlook doesn't offer this as an option, so it's not going to do any flattening, resizing etc.
Click to expand...

The file was sent as "Actual Size" not Large.

Not had a chance to test today, but will do so before bed and post results.
 
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