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I placed an order with Park Cameras, the item I wanted to purchase was on offer with a voucher code. However although the voucher code was valid due to an error on their website it wouldn't let me use it. I then contacted them by telephone and the guy manually processed the order, but told me that the item was out of stock, but that the supplier had it in stock and that they would order one for me and it should be available within 5 days. He also told me that he would send me an order acknowledgement by email.
As I never received the order acknowledgement I contacted them again by email and they supplied me with a brief email including the order number.
As the item was not delivered within the 5 days I contacted them again to ask for an eta. When you contact them by email they have an automated systems that replies with an incident number and they are supposed to reply within 24 hours. As they did not reply I contacted them again by email and telephone, they still didn't bother to reply to the emails and just provided additional incident numbers via there automated system. When contacting them by telephone I was told someone would ring me back but they never did.
After several days of them refusing to reply to emails and not returning calls I eventually spoke to someone today and cancelled the order with them, who needs that hassle!
This is the second order I have placed with them the first order had some issues as well, late delivery, poor communication etc.
I won't be using them again, the customer service level is pretty much non existent. :banghead:
As I never received the order acknowledgement I contacted them again by email and they supplied me with a brief email including the order number.
As the item was not delivered within the 5 days I contacted them again to ask for an eta. When you contact them by email they have an automated systems that replies with an incident number and they are supposed to reply within 24 hours. As they did not reply I contacted them again by email and telephone, they still didn't bother to reply to the emails and just provided additional incident numbers via there automated system. When contacting them by telephone I was told someone would ring me back but they never did.
After several days of them refusing to reply to emails and not returning calls I eventually spoke to someone today and cancelled the order with them, who needs that hassle!
This is the second order I have placed with them the first order had some issues as well, late delivery, poor communication etc.
I won't be using them again, the customer service level is pretty much non existent. :banghead:
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