I had a problem with dscl, with an order that went missing in the post. They weren't very helpful, friendly or willing to do anything about it. They just kept saying "wait another week and contact us again, you should have used the express delivery option if you wanted them by a certain date".
Nearly 7 weeks after a realistic delivery date they agreed to reprint and I received the order a week later. So around 2 months after placing the order I received them. Not impressed, especially as their attitude towards me could be summed up as being "you should use express delivery if you wanted your prints within 2 months".
Now correct me if I'm wrong in assuming that it's not unrealistic to expect prints to turn up within a couple of weeks using the standard delivery? And if they don't turn up by then, then something is wrong and should be acknowledged?
Nothing wrong with their prints, I had used them before and was happy but after that display of customer service I won't be using them again. I've had better service in currys.
I now use photobox, prices are near on par and I can't see any real difference in quality, they suit me fine for my needs. Best of all they turn up in a timely manner.