Trying to activate LR6

Messages
658
Edit My Images
Yes
#1
I bought this as an upgrade years ago. I changed my computer and it won't accept the code so I called |Adobe and they sent me a code by mail. a couple of weeks ago. Tried installing it today and it is asking for a supporting product code as there no LR5 on my computer. Went on chat with Adobe and they wont help. They can see LR5 and 6 on my account but say LR5 is also an upgrade. It was, from 4. They say they can't find 4 on my account and hey need proof of purchase of LR 4!

" I understand as per new policy we need full license serial number to fix that issue" they said.

I might have changed my account sign in but surely they could find it by my home address?

Any ideas?

Maybe I should just have pirated it like everyone else :(
 
Last edited:
OP
OP
W
Messages
658
Edit My Images
Yes
#3
I wouldn't mind them cracking down on piracy. It's a bit much when they refuse to honour legitimate purchases though. I've bought and paid for 2 versions of PS and 3 Versions of LR.
 
Last edited:
Messages
6,711
Edit My Images
No
#4
I bought this as an upgrade years ago. I changed my computer and it won't accept the code so I called |Adobe and they sent me a code by mail. a couple of weeks ago. Tried installing it today and it is asking for a supporting product code as there no LR5 on my computer. Went on chat with Adobe and they wont help. They can see LR5 and 6 on my account but say LR5 is also an upgrade. It was, from 4. They say they can't find 4 on my account and hey need proof of purchase of LR 4!

" I understand as per new policy we need full license serial number to fix that issue" they said.

I might have changed my account sign in but surely they could find it by my home address?

Any ideas?

Maybe I should just have pirated it like everyone else :(
If they originally allowed the legitimate upgrade from 4 to 5 and then 5 to 6, surely they can rely on thier own "original" decision......i.e. the fact that they know you bought 5 as an upgrade and that would not install without 4 being present!!!

Just how old is 4 now and as such how high an expectation that old records would be to hand???
 
Messages
14,727
Edit My Images
No
#5
If they originally allowed the legitimate upgrade from 4 to 5 and then 5 to 6, surely they can rely on thier own "original" decision......i.e. the fact that they know you bought 5 as an upgrade and that would not install without 4 being present!!!

Just how old is 4 now and as such how high an expectation that old records would be to hand???
2012
 
Messages
4,853
Name
Elliott
Edit My Images
No
#6
If they originally allowed the legitimate upgrade from 4 to 5 and then 5 to 6, surely they can rely on thier own "original" decision......i.e. the fact that they know you bought 5 as an upgrade and that would not install without 4 being present!!!

Just how old is 4 now and as such how high an expectation that old records would be to hand???
But the OP has lost his original key and there is no record of a LR4 purchase on his account, so for all Adobe knows he upgraded a pirate version or sold his LR 4 on which means he’s no longer eligible for an upgrade.

Not saying the OP is doing anything untoward, but you’ve got to look at it from Adobe’s point of view.
 
Messages
4,853
Name
Elliott
Edit My Images
No
#8
But if Adobe can't keep a record of my purchase from 2012 why should they expect me to?
You yourself said you may have created a new account. Adobe will have 1000000’s of account holders, you only have to remember one of them but you didn’t, you’ve also lost your product key. So now you’re blaming Adobe. :dummy:
 
Last edited:
Messages
945
Name
Stephen
Edit My Images
Yes
#9
They want you to pay monthly. I finished up doing the same. Computer upgrade and … my wife still has LR6 on hers. Lost free Nik collection thing as well - have to pay £53 if I want to get it installed
 
OP
OP
W
Messages
658
Edit My Images
Yes
#10
You yourself said you may have created a new account. Adobe will have 1000000’s of account holders, you only have to remember one of them but you didn’t, you’ve also lost your product key. So now you’re blaming Adobe. :dummy:
But I only have one address and they have that surely?
 
OP
OP
W
Messages
658
Edit My Images
Yes
#11
They want you to pay monthly. I finished up doing the same. Computer upgrade and … my wife still has LR6 on hers. Lost free Nik collection thing as well - have to pay £53 if I want to get it installed
That is most likely the reason. They hide everything they can about standalone LR and make it all but impossible for people to keep it. Disreputable behaviour, really.
 
OP
OP
W
Messages
658
Edit My Images
Yes
#13
Fortunately, I managed to contact someone with a bit more understanding of how business - and the law - actually works in Adobe and they agreed they had made an error. They stated that the LR5 update key should have been enough and apologised for giving me false information. But thanks for the really great advice :rolleyes: Wow!!!

No problem someone making money. Just stealing it
 
Last edited:
Top