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- 251
- Name
- jo
- Edit My Images
- Yes
Even though very tempting to hit the anti-social media, I would hang fire, as well if they need to go down the court route, then it might be held against them, and most likely affect any compensation that they may be able to claim on top of the refund of money.
I would ring trading standards to see if there has been any other complaints against the company of not fulfilling the obligations and not giving a refund, could stand in good stead if in court you can say, that other customers have also face similar.
Then I would give CAB a call, they can go through most of the legalities etc with your friend as it might be that if its a sure case you can win the case, aa not sure what the limit is for a small claims court, but she could most likely also sue for compensation for ruin her day with their failure to provide what she paid for and the stress resolving the situation
I should imagine that if it's wiser to put in a larger claim (sue) any slagging they've done on social media won't do this case any good at all if it landed in court, there is always a chance they might settle out of court. This route if I'm right, it's the companies liabilities lawyers that handle in the main the decision making rather than the photographer.
I would ring trading standards to see if there has been any other complaints against the company of not fulfilling the obligations and not giving a refund, could stand in good stead if in court you can say, that other customers have also face similar.
Then I would give CAB a call, they can go through most of the legalities etc with your friend as it might be that if its a sure case you can win the case, aa not sure what the limit is for a small claims court, but she could most likely also sue for compensation for ruin her day with their failure to provide what she paid for and the stress resolving the situation
I should imagine that if it's wiser to put in a larger claim (sue) any slagging they've done on social media won't do this case any good at all if it landed in court, there is always a chance they might settle out of court. This route if I'm right, it's the companies liabilities lawyers that handle in the main the decision making rather than the photographer.