Okay Folks - ENOUGH with the personal attacks and allegations.
@Mike Chalfen - you may feel you've been given a bit of a rough ride from one of our members, I also feel some of his comments are a little out of order. However, to give a little background to the "air of suspicion" that some people feel hangs over new members signing up purely to either praise or slag off a single company, I'd like to point out that this particular section of the forum has sadly been hammered at times with people "shill posting" on behalf of certain companies. As (strange as it may seem to you at the moment) a quite strong community, many of the members feel strongly about this, and have basically adopted a policy of lending more credibility to someone who's been around for a couple of years of general contributions to the community, than to someone who apparently has joined purely on a mission to either boost or decry a company. This is an effort in their part to try and self regulate this section. Personally, I wish they'd simply RTM any posts like this and allow the staff to do our job.
to
@Brian_of_Bozeat - I'm assuming that you're motives were simply what I've said above, and I ask you in future to take the action I suggest and NOT try and be some form of pseudo-moderator. You don't have the tools at your disposal to check the provenance of the OP's posting. Let the staff do our job.
To everyone else... can we concentrate on the OP's information please and not keep squabbling about the validity or not of information from someone with a low post count.
And, in the spirit of getting things back on track, frankly
@Mike Chalfen , I don't think you did yourself any favours. When you hire ANY camera kit, the first thing you do as it gets in the building is to test it thoroughly, and if it's not working in any way, shape or form, you GET ON THE PHONE IMMEDIATELY to the company you've hired it from, tell them it's not working, send confirmation in writing (email, complete with photos of any damage if applicable), and get a Returns Authorisation immediately , and a replacement shipped straight to you, along with arranging the collection of the broken kit. You certainly don't fanny around taking it somewhere to be tested - you get it off-hired immediately.
from LensPimps
site on loss and damage (my red highlight)
Loss and Damage
Loss or Damage to Equipment
Please contact us immediately if your hired item has become lost or damaged. If you still need the item and an identical or similar item is available, this can be sent to you till the end of your agreed hire period providing you cover the additional delivery cost.
As all our equipment is insured and you can satisfy Insurers that you have adhered to their Terms and Conditions, your liability is no more than the value of the insurance excess or £180 Including VAT.
Please return the damaged equipment immediately to us for repair.
So, basically, if it comes out of the box broken, you tell them IMMEDIATELY. If it takes you
a week to decide it's broken, dontt be surpirsed if they reckon it may have been broken while you used it, rather than "in transit".