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But its your word against theirs after 8 months?
That's immaterial if Panamoz have said that they'll replace the camera.
I'm not a great fan of theirs, but that's pretty decent customer service!
But its your word against theirs after 8 months?
But its your word against theirs after 8 months?
Never saw the replacement bit, excellent service. Well if you were dodgy you couldve had a second body that wanted replacing that was damaged, marked etc. and told them the serials dont match the original you got from them.
Right and wrong. I've just had an email from Tina at Panamoz asking me if I'd like a straight exchange for a new body. They will also check that the serial numbers match before sending it to me!
Does the serial number on the box match the one on the label or the one in the exif data?
Right and wrong. I've just had an email from Tina at Panamoz asking me if I'd like a straight exchange for a new body. They will also check that the serial numbers match before sending it to me!
Funny you should ask. I checked the box last night and noticed that the serial number label had obviously been ripped off the box. There were tear marks and sticky residue left behind.
another reason why i will continue to order from Tina! ... (2 bodies & 2 lenses so far.. and the service is second to none)
So the serial number on the box and body both match and have both been changed.
That does sound seriously iffy!
Oddly enough I'm thinking that shoppers actually have quite a bit of power in the case of companies like Panamoz. I get the feeling that a good chunk of their business is through word of mouth on forums etc (they don't appear to advertise like DR or other HK companies).
Unlike Argos/Amazon etc who can happily survive on people who don't know better, they simply cannot afford a major slip up, it would be all over the web in no time.
Unlike Argos/Amazon etc who can happily survive on people who don't know better, they simply cannot afford a major slip up, it would be all over the web in no time.
This is one bit I can't get my head round, they sell you counterfeit goods and because they are quick to exchange these goods and blame the supplier everything is hunky dory.
If this happened with a UK High St shop there would be an outrage.
This is one bit I can't get my head round, they sell you counterfeit goods and because they are quick to exchange these goods and blame the supplier everything is hunky dory.
If this happened with a UK High St shop there would be an outrage.
Oh no! Yours is also fake
I'm not worried that they're fake, I'm assuming that the plug-in I'm using to read the exif is likely at fault. I would like to know how to check properly though.
I used Adobe Lightroom and Canon's Digital Photo Pro to read the exif data on my photos. Serial numbers located in both of those programs were different to the serial on the underside of the camera. I obviously became more suspicious when I found the serial had been torn from the box.
This is one bit I can't get my head round, they sell you counterfeit goods and because they are quick to exchange these goods and blame the supplier everything is hunky dory.
If this happened with a UK High St shop there would be an outrage.
Can do later!
I've been told my Tina to return the camera boxed with all original accessories to the following address:
ADDRESS REMOVED FOR PRIVACY
That's someone's house... Seems well dodgy! Anybody returned to there before?
Simple answer: cheap. That alone would appear to enable many people to throw everything they learned about safe internet shopping out of the window. It genuinely amazes me that people are so comfortable using some of these companies that they will even pay by Bank Transfer.
Take the company names away, would anyone with any common sense use a company that mis-labels packages (content and value), offers money for good reviews and forum posts, has a returns address which is a private residence, has a default answer phone message, basically has a lottery for which plug you will get with your camera etc etc?
A UK company would get a battering on here for far less.
Take the company names away, would anyone with any common sense use a company that mis-labels packages (content and value), offers money for good reviews and forum posts, has a returns address which is a private residence, has a default answer phone message, basically has a lottery for which plug you will get with your camera etc etc?
.
I'm assuming you have links to the multitude of negative reviews from dissatisfied customers.
I'd also check your facts about the HK sellers changing the serial numbers. There is a link posted on the first page that will give you real info, not just hearsay that seems to get posted in these sort of threads.
Simple answer: cheap. That alone would appear to enable many people to throw everything they learned about safe internet shopping out of the window. It genuinely amazes me that people are so comfortable using some of these companies that they will even pay by Bank Transfer.
Take the company names away, would anyone with any common sense use a company that mis-labels packages (content and value), offers money for good reviews and forum posts, has a returns address which is a private residence, has a default answer phone message, basically has a lottery for which plug you will get with your camera etc etc?
A UK company would get a battering on here for far less.
Jackwow said:What camera number? Torn off what?