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- Neil
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The fact that my name appeared on package label as the customer but the name was wrong next to my address as well as the contents, must mean the correct information would have been supplied. But somehow the awards company have cocked it up.I assume your HR department informs the awards company about who should be sent the packages, if so then HR needs a bit of a size 10 in a certain area. A department that deals with the human elements of a company and they can get names correct!
Perhaps an email to someone senior in your company pointing out this doesn't make long serving members of staff feel valued.
Dave
The awards company being used, has changed from the one used for the previous 15yrs or more and to my knowledge nothing similar has happened before.